Customer Service & Production Coordinator

Apollo Home Improvement QLD; City of Brisbane; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly team BBQs

Birthday leave

Descripción de la vacante

Apollo Patios is seeking a Customer Service Coordinator to manage key customer accounts and coordinate daily manufacturing schedules in a fast-paced environment. You will work with Customer Service, Purchasing, Despatch and Factory teams to ensure orders are delivered on time and to high standards.

You’ll contribute to systems and process improvements, maintaining accurate data and providing proactive support across order processing, invoicing and supplier coordination.

Formación

• 2-3 years’ experience in a similar customer service and administration support role (manufacturing or warehouse environment preferred).
• Proficient in MS Office applications, particularly Word and Excel.
• Strong communication and relationship-building skills with a proactive approach.

Responsabilidades

• Process customer orders, invoicing, purchase orders, transport bookings and general administration.
• Provide administrative support to the warehouse to ensure timely order fulfilment.
• Create supplier purchase orders and assist with procurement of outsourced items.
• Maintain clear communication with customers, internal teams and suppliers regarding orders and stock movements.
• Enter and maintain accurate data in company systems.
• Act as the primary contact for key customer accounts and build strong relationships.
• Respond to enquiries and resolve issues with timely, effective solutions.
• Receive, review and process orders via the Apollo Order Portal and ERP system.
• Track orders through to delivery and coordinate scheduling for factory runs.

Conocimientos

Customer service

Coordination

Communication

Herramientas

ERP systems

POD systems

CRM systems

Order processing software

Descripción del empleo

Apollo Patios is seeking a Customer Service Coordinator to manage key customer accounts and coordinate daily manufacturing schedules in a fast-paced environment. You will work with Customer Service, Purchasing, Despatch and Factory teams to ensure orders are delivered on time and to high standards.

You’ll contribute to systems and process improvements, maintaining accurate data and providing proactive support across order processing, invoicing and supplier coordination.