Delivery Support Specialist – High-Value Freight

Direct Couriers Pty Ltd; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Ongoing training and development

Job summary

Direct Couriers Pty Ltd in Melbourne is seeking an Offsider for our Direct Sensitive premium service. You will support the Freight Driver with loading, unloading, and freight handling across the Melbourne metro, ensuring safety and accuracy at every stop.

In this hands-on role, you will maintain chain of custody, assist with navigation, and deliver a professional client experience in high-security environments.

Qualifications

• Previous experience in freight handling, logistics or a similar hands-on environment.

Responsibilities

• Assist the driver in completing scheduled and on-demand deliveries across the Melbourne metro area
• Support the driver with navigation, site access, and delivery sequencing throughout the day
• Assist in confirming delivery details and obtaining proof of delivery at each stop
• Help maintain the vehicle’s presentation and load area throughout the shift
• Load, secure, and unload freight in accordance with client requirements and Direct Couriers’ procedure
• Apply correct load restraint and strapping methods to secure freight for transit
• Handle high-value, fragile, and sensitive freight with care and precision at all times
• Maintain strict chain of custody when handling freight on and off the vehicle
• Identify and report any damaged, missing, or incorrectly labelled freight immediately
• Represent the Direct Sensitive brand professionally in high-security and executive environments
• Operate with discretion at all times — client confidentiality is non-negotiable
• Support the driver in managing on-site client interactions professionally
• Promptly escalation any delivery exceptions, delays, or security concerns to the driver and/or management
• This is a hands-on role within a high-security environment, supporting loading, unloading and freight handling across deliveries

Skills

Freight handling

Logistics

Australian work rights

Hand/power tools

Safety awareness

Attention to detail

Customer focus

National Police Check

Job description

Location: Melbourne, VIC
Hours: Full Time
Start date: Immediate

• Monday to Friday
• Available for immediate start

Who are Direct Couriers?

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind, not just for today's role, but for the opportunities ahead. If you're looking for a workplace that values development, teamwork and long-term careers, you'll feel right at home here.

The Role

Direct Sensitive is our premium, white-glove freight service, built for clients who can’t afford for anything to go wrong. The Offsider – Direct Sensitive works alongside the Sensitive Truck Driver to complete scheduled and on-demand deliveries across Melbourne, providing hands-on support with loading, unloading, and freight handling.

This is a hands-on support role within a high-security, high-standards environment. The Offsider ensures freight is loaded, secured, and unloaded correctly at every stop, and supports the driver in maintaining strict chain of custody and a professional client experience throughout each delivery.

Why should you apply?

Direct Couriers have a diverse and inclusive workforce and offer a high performance yet caring culture. We will provide ongoing training and development opportunities to help grow careers with an innovative market leader. This is a wonderful opportunity and will offer the prospect to develop, grow and provide extraordinary service to our users within a passive learning environment.

Key Responsibilities:

Delivery Support:

• Assist the driver in completing scheduled and on-demand deliveries across the Melbourne metro area
• Support the driver with navigation, site access, and delivery sequencing throughout the day
• Assist in confirming delivery details and obtaining proof of delivery at each stop
• Help maintain the vehicle’s presentation and load area throughout the shift
• Load, secure, and unload freight in accordance with client requirements and Direct Couriers’ procedure
• Apply correct load restraint and strapping methods to secure freight for transit
• Handle high-value, fragile, and sensitive freight with care and precision at all times
• Maintain strict chain of custody when handling freight on and off the vehicle
• Identify and report any damaged, missing, or incorrectly labelled freight immediately

Client & Site Conduct:

• Represent the Direct Sensitive brand professionally in high-security and executive environments
• Operate with discretion at all times — client confidentiality is non-negotiable
• Support the driver in managing on-site client interactions professionally
• Promptly escalate any delivery exceptions, delays, or security concerns to the driver and/or management

What You'll Bring

• Previous experience in freight handling, logistics or a similar hands-on environment is highly regarded.
• Full Australian working rights, with the ability to successfully complete a Right to Work check.
• Comfortable using hand and power tools for basic assembly tasks.
• A strong commitment to safety with the ability to follow directions carefully.
• Strong attention to detail and an understanding of the care required when handling sensitive equipment.
• A professional and customer focused approach when working at client sites.
• Ability to successfully complete a National Police Check as a condition of employment.

Physical & Manual Handling Requirements

• Safely life and carry items up to 20kg independently, with team lifting or mechanical aids used for heavier items.
• Regularly bend, twist, reach, kneel and squat when handling freight.
  Frequently climb in and out of vehicles and navigate stairs, ramps and loading docks.
• Undertake extended periods of standing and walking.
• Using load-restraint and manual handling equipment safely.
• Follow safe lifting and manual handling procedures.
• Wear required PPE, including safety footwear, high-visibility clothing and gloves where applicable.

This is a great opportunity to join our Direct Sensitive team in a hands-on role where no two days are the same. You'll work with specialised high-value freight, develop new skills and be part of an experienced team that takes pride in delivering a high-quality of service.

If you would like to join a growing company that values their staff and offers a challenging and dynamic position, then click on 'apply now' and forward your application today!

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