Customer Service Officer | YMCA Warwick

YMCA Brisbane; Australia; On-site; AUD 33,062 - 38,572; Part time

Benefits offered by this job

Free gym membership

Discounts on Y OSHC services

Discounted private health insurance

Employee Assistance Program

Overnight stay at hotel

Job summary

YMCA Warwick is seeking a Customer Service Officer on a casual basis to join our team in Warwick. You will be the first point of contact, providing welcoming service and assisting members with inquiries, memberships, bookings and promotions.

Demonstrated experience in a similar role is expected. Availability for morning, afternoon shifts and alternating Saturdays is preferred, along with strong admin and communication skills. A National Police Check is required prior to starting.

Qualifications

• Previous experience in a similar role.
• Availability for morning, afternoon shifts and alternating Saturdays.
• Ability to perform general admin tasks, data processing, filing and typing.
• Excellent interpersonal and communication skills.
• Familiarity with POS systems and MS Office.
• National Police Check required before starting.

Responsibilities

• Provide expert and friendly service at reception, over the phone and in written correspondence.
• Process new memberships and promote information on the facility, classes and general enquiries.
• Make bookings and process payments.
• Perform open and close procedures, cash reconciliations and banking duties.

Skills

Customer service

Cash handling

POS systems

MS Office

Front desk

Communication

Job description

The YMCA Warwick are recruiting a passionate Customer Service Officer on a Casual basis to join our team located in Warwick.

About the role

As the first point of contact for the centre, your passion for helping people and ability to make others feel welcome will be integral to your success in this role. Those with a genuine interest in fitness, gymnastics and aquatics will thrive in this fast‑paced and exciting position as you assist customers with their general enquiries, organise memberships, take bookings and promote the programs and services on offer.

What will my time look like?

• Provide expert and friendly service at reception, over the phone and in all written correspondence
• Process new memberships and promote information on the facility, classes and other general enquiries
• Make bookings and process payments
• Perform open and close procedures, cash reconciliations and banking duties

Am I a good match?

• Previous experience in a similar role
• Availability to work a range of morning, afternoon and alternating Saturdays
• Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
• Excellent interpersonal and communication skills
• Familiarity with POS systems and MS suite
• A National Police Check is essential prior to commencing in the role

What’s in it for you?

Achieving our community support and inspiring young people motivates and thrives us to work hard and be the best at what we do. You will bring compassion and drive with your experience and connection to what we do each day. We have an amazing culture where everyone wants to work at the Y, it’s not just a job and of course we look after you with a range of benefits.

Here’s what on offer?

• Join a supportive, inclusive and passionate team in an organisation making a difference.
• Free gym membership which includes our fitness classes
• Discounts for all Y OSHC Services and Day Care Facilities
• Discounted banking and loan rates
• Discounted private health insurance with Medibank
• Opportunity to participate in and give back to Y programs
• Enjoy a discounted overnight stay at George William Hotel
• Counselling Employee Assistance Program

We are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y!

At the Y, we are committed to empowering all children and young people to feel safe and be safe. As a Child Safe organisation, all of our candidates must have or obtain a working with children check.

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources