Customer Service Officer - WAG

Warrnambool City Council; Warrnambool; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Ongoing training and development

Discount to Council owned facilities

Paid parental leave

Employee Assistance Program

Long service leave (pro-rata) after 7 

Job summary

Warrnambool City Council is seeking a casual Customer Service Officer for the Warrnambool Art Gallery. The role requires a strong interest in art and design, a passion for retail, and the ability to communicate the Gallery's programs to patrons.

You will demonstrate excellent verbal and written communication, supervise visitors, and work both unsupervised and in a team to support gallery operations. The position offers ongoing training, facility discounts, paid parental leave, an Employee

Qualifications

• Excellent verbal and written communication skills.
• Ability to supervise customers and visitors of the gallery.
• Diplomatic skills and a professional attitude for a positive working culture.

Responsibilities

• Communicate the Gallery's programs to patrons.
• Supervise customers and visitors of the gallery.
• Work unsupervised or as part of a team to support operations.

Skills

Verbal communication

Written communication

Customer supervision

Teamwork

Diplomacy

Job description

The successful casual Customer Service Officer for the Warrnambool Art Gallery will have an interest in Art and Design, a passion for retail, and the ability to communicate the Gallery's programs to patrons.

They will also demonstrate excellent verbal and written communication skills, the ability to supervise customers and visitors of the gallery, as well as the capacity to work both unsupervised and as part of a team.

This role requires someone with excellent diplomatic skills and a professional attitude who can contribute to a positive and respectful working culture.

The Benefits

This is a casual position, the hourly rate is $43.82 per hour (excl. of superannuation) which includes 25% casual loading.

• Ongoing training and development
• Discount to Council owned facilities
• Paid parental leave
• Employee Assistance Program
• Long service leave (pro-rata) after 7 years

Applications close: 5.00pm Sunday 1 November 2026

Questions

If after reading the position description you have further questions please contact Aaron Bradbrook, Service Manager – Gallery Director on 03 5559 4890 or abr…

Recruitment Process

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre‑employment checks which include reference checks and a criminal history check.

Culture

Warrnambool City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

Employees of Warrnambool City Council are expected to work under Councils values of: Accountability, Collaboration, Respectfulness, Progressiveness and Wellbeing.

About Warrnambool

Warrnambool a vibrant and dynamic municipality that is home to 35,500 people, is the regional centre of South West Victoria. Nestled by the beautiful Southern Ocean the city offers the successful candidate an outstanding lifestyle, services and facilities.

The city is about 250km west of Melbourne. You can take the Princes Highway or if you prefer the scenic route, Warrnambool is at the end of the world-renowned Great Ocean Road, home of the Twelve Apostles.

To view more about Warrnambool and what is has to offer, visit: https://www.warrnambool.com/