Customer Service Officer/ Ramp Agent

Link Airways; Canberra; On-site; AUD 34,000 - 52,000; Part time

Job summary

Link Airways is seeking a casual Customer Service Officer and/or Ramp Agent to join the FBO team at Canberra Airport. You will ensure safe handling of aircraft, deliver excellent passenger service, and support crew and operations to keep flights on time in a close-knit team.

Ideal candidates will have prior airline or customer service experience, strong communication, grooming standards, and a proactive safety mindset.

Qualifications

• Previous airline or customer service experience (airline experience highly regarded).
• Excellent communication skills and a genuine passion for customer service.
• Polished and professional presentation with high grooming standards.
• Strong commitment to safety and positive safety culture.

Responsibilities

• Handle baggage, towing, aircraft cleaning, and receipt/dispatch for charter and scheduled flights.
• Prepare aircraft catering and ensure onboard supplies are loaded.
• Provide warm customer service at check-in and departure gate; assist passengers, including those needing special assistance.
• Work with flight crew, ground staff and operations to ensure on-time departures.
• Maintain aviation safety and security compliance for passengers and staff.

Skills

Customer service

Communication

Teamwork

Safety awareness

Attention to detail

Adaptability

Job description

Link Airways and Corporate Air provide airline and air charter services to customers in eastern and southern Australia.

We are currently seeking a suitably experienced Customer Service Officer and/or Ramp Agent to join our FBO team based at Canberra Airport.

This is an exciting opportunity to become part of a close-knit team where no two days are the same. You will play an important role in creating a welcoming and professional experience for our passengers while supporting the safe and efficient operation of our flights.

About the Role

• Ensuring safe and efficient handling of aircraft in an array of activities such as: baggage handling, aircraft towing, aircraft cleaning, receipt and dispatch of charter and scheduled flights, along with other tasks associated with the operation.
• Representing the company image through uniform presentation, grooming excellence and customer service delivery.
• Providing warm and exceptional customer service at the check-in counter and departure gate.
• Assisting passengers throughout their journey, including those requiring special assistance.
• Preparing aircraft catering and ensuring onboard supplies are correctly loaded.
• Working closely with flight crew, ground staff and operational teams to ensure flights depart safely and on time.
• Ensuring aviation safety and security compliance relating to passengers and staff.

About You

The successful applicant will demonstrate:

• Previous airline or customer service experience (airline experience highly regarded).
• Excellent communication skills and a genuine passion for customer service.
• A polished and professional presentation, maintaining a high standard of grooming at all times.
• A strong commitment to safety and a positive safety culture.
• The ability to work effectively within a small team while also being confident working independently.
• A flexible attitude with the ability to adapt to changing operational priorities and disruptions.
• Strong organisational skills with attention to detail when managing operational and regulatory documentation.
• A positive, proactive attitude and willingness to assist wherever required.

The position is casual and will require a dedicated individual who is looking for a career in a long-established and leading aviation Company.

For more information about the Company www.linkairways.com and www.corporate-air.com.au

Whilst we thank all applicants for their interest in this role, only short-listed candidates will be contacted.