Customer Service Officer (Member Services Consultant)

Link Group; Perth; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career growth opportunities

Supportive team culture

Training and development

Job summary

Link Group in Perth is seeking a friendly Customer Service Officers (Member Services Consultant) to be the first point of contact for members, helping them navigate accounts and understand their options.

This role offers hybrid flexibility, with 50% work from home and 50% in the St Georges Terrace office. You will respond to inquiries, follow up with members, and explore value-add service opportunities, all while keeping customers confident about their retirement journey.

Qualifications

• Prior contact centre experience in financial services.
• ASFA qualification or superannuation knowledge is a plus.

Responsibilities

• Answer inbound calls and respond to emails with warmth and professionalism.
• Make outbound calls to follow up and add value to member experiences.
• Assist with Click to Chat and grow this service channel.
• Resolve queries efficiently and aim for first-call resolution.
• Identify opportunities to offer value-add services.
• Collaborate with the team and share ideas.

Skills

Customer service

Communication

Problem solving

Attention to detail

Target driven

Call center experience

Superannuation knowledge

Job description

Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We’ve got the perfect role for you!

We’re on the hunt for a passionate Customer Service Officers (Member Services Consultant) to be the friendly voice (and keyboard!) behind our superannuation and retirement support team. You’ll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.

This role is based in St Georges Tce, Perth.

What You’ll Be Doing

• Answer inbound calls and respond to emails with warmth and professionalism.
• Make outbound calls to follow up and add value to member experiences.
• Dive into Click to Chat and help us grow this exciting service channel.
• Resolve queries efficiently and anticipate member needs for first-call resolution.
• Spot opportunities to offer value-add services (no financial advice required!).
• Collaborate with your team, share ideas, and celebrate wins together.

What You’ll Bring

• A genuine love for customer service and helping others.
• Excellent communication skills and a friendly phone manner.
• Strong attention to detail and problem-solving skills.
• Ability to work under pressure and meet performance targets.
• Previous contact centre experience (especially in financial services) is a plus.
• ASFA qualification or superannuation knowledge? Even better!

Why You’ll Love Working Here

• Hybrid Flexibility: Work from home 50% of the time and from our St Georges Terrace Office.
• Career Growth: Learn, grow, and explore new service channels like Click to Chat.
• Supportive Team: Work with people who care about your success.
• Continuous Learning: Training, development, and superannuation knowledge-building.

If you’re ready to bring your energy, empathy, and enthusiasm to a role that truly makes a difference— and help us support Australians on their retirement journey!