Customer Service Officer - Kununurra Leisure Centre

Shire of Wyndham East Kimberley; Kununurra; On-site; AUD 70,000 - 79,000; Full time

Benefits offered by this job

6 weeks annual leave

12% employer superannuation with match

Health and wellbeing programs

Job summary

The Shire of Wyndham East Kimberley is seeking an efficient Customer Service Officer to join the team at the Kununurra Leisure Centre. You will be the first point of contact for patrons, handle reception, memberships, bookings, and cash handling, and support delivery of leisure and Fitness services.

Responsibilities include managing front desk operations, processing payments, maintaining records, promoting programs, and ensuring safety protocols.

Qualifications

• Relevant qualifications in Business Administration, or Sport and Recreation (or 2 years equivalent experience).
• Current unrestricted WA C class Driver’s Licence is essential.

Responsibilities

• Serve as the first point of contact for patrons entering the Leisure Centre.
• Provide friendly and professional assistance with general enquiries, memberships, bookings, and programs.
• Process payments, memberships, and facility bookings, and reconcile daily takings.
• Maintain accurate records of transactions and customer data in accordance with Shire procedures.

Skills

Customer service

Front desk operations

Cash handling

Bookings and memberships

Reception

Education

Business Administration

Sport and Recreation

Tools

POS system

Booking software

Job description

Applications Close (AWST): 4:00 PM 26/10/2026
Salary up to: Less than $70,000, $70,000 - $79,999
Occupation: Sport/Recreation
Work Type: Maximum Term - Full Time
Location: Kununurra - Remote WA

As an Equal OpportunityEmployer, the Shire of Wyndham East Kimberley values inclusivityand promotes a workplace that actively seeks to welcomecontributions from all people. We encourage people of allabilities, Aboriginal and Torres Strait Islander people, diversecultures and backgrounds, people who identify as LGBTQIA+ and allage groups to apply.

TheOrganisation

The Shire of Wyndham EastKimberley (SWEK) believes that providing a safe and healthyworkplace for our employees is extremely important. We arecommitted to employing people who share the SWEK ValuesofSafety,Teamwork,Accountability,Communication,andRespect; these Values are incorporatedinto all aspects of employment at SWEK.

TheEast Kimberley

The East Kimberley is a stunning and sparsely populated area in the northeast corner of WesternAustralia and is known as one of the world's last wildernessfrontiers. As a global tourism attraction, it is also known for itspristine kaleidoscope of colour, outback adventures, world-classfishing, excellent caravan parks, luxury accommodation options,great food, and friendly locals. It is an amazing and very uniquepart of Australia. The East Kimberley is diverse in many ways, witha unique mix of cultures, lifestyles, and abundantopportunities.

TheOpportunity

We arelooking for an efficient, friendly, and professional CustomerService Officer to join our team at the Kununurra Leisure Centre(KLC) whowill contribute to maintaining a welcoming and safeenvironment while supporting the delivery of quality leisure andfitness services.Acting as the first point of contact forpatrons and visitors, the Customer Service Officer will beresponsible for managing front desk operations including reception,membership enquiries, facility bookings, and cash handling.Responsibilities formally outlined within the position descriptioninclude:

• Serve asthe first point of contact for all patrons entering the LeisureCentre
• Providefriendly and professional assistance with general enquiries,memberships, bookings, and programs.
• Processpayments, memberships, and facility bookings, and reconciledaily takings.
• Maintainaccurate records of transactions and customer data inaccordance with Shire procedures.
• Monitorthe cleanliness and presentation of the front-of-house andcommon areas.
• Supportthe promotion of leisure centre programs, activities, andevents.
• Ensurecompliance with all safety protocols and emergencyprocedures.
• Reporthazards, incidents, and maintenance issues promptly to theFacility Manager.
• Assistin administrative and operational duties as required to supportoverall centre operations.

Relevantqualifications in Business Administration, or Sport and Recreation(or 2 years equivalent experience), and a current unrestricted WA'C' Class Driver’s Licence are essential for this role.

More information about theposition and the requirements are in the PositionDescription at the bottom of this page.

Salary andBenefits

Working for SWEK means that in additionto the competitive annualsalary range indicated at the top of this page (inclusiveofallowances and superannuation, dependent on skills and experience),you may also enjoy a range of benefits including:

• 6 weeksannual leave
• 12%employer superannuation, with the Shire offering to match up toanadditional 5%in co-contributions when theemployee contributes an equivalent amount
• Salarypackaging opportunities for motor vehicles, rent or mortgageinterest expenses
• 11public holidays with 2 additional 'Local Government Days' peryear
• Flexibleworking arrangements
• Shireprovided corporate uniforms
• Avariety of health and wellbeing programs including freemembership to the Kununurra Leisure Centre and Wyndham Pool,free health assessments, mental health programs and EmployeeAssistance Provider (EAP) services

Please notethat, where applicable, benefits will be applied pro-rata tocasual, part-time and maximum-term roles.

Applicants must belegally entitled to work in Australia and will be required toprovide evidence of this entitlement — acceptable evidenceincludes an Australian or New Zealand passport, birth certificate,or foreign passport with a relevant visa. Applicants will also berequired to provide a National Police Clearance beforetheinterview stage of the recruitmentprocess.