Customer Service Officer - Flexible Hours & Admin Support

MEGT (Australia) Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working options

14 weeks paid parental leave

$500 referral bonus

3 paid Christmas close-down days

Buy or cash out extra annual leave

Pro-rata long service leave

Salary packaging available

Professional development support

Health insurance discounts

Employee Assistance Program

Job summary

MEGT (Australia) Ltd is seeking a Customer Service Officer to join their Southport site. In this role, you will create positive experiences for participants and support them on their employment journey by managing enquiries and site administration.

The successful candidate will have strong communication skills and a background in customer service. MEGT prides itself on work-life balance and offers benefits like flexible working options, paid parental leave, and professional development support.

Qualifications

• Experience in customer service and administration.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Confidence using a range of computer systems.
• The ability to work independently and as part of a team.

Responsibilities

• Welcome participants and manage enquiries.
• Support site administration and manage appointments.
• Maintain accurate participant records and compliance checks.
• Contact registration leads and assist with bookings.
• Support wider operations and administrative tasks.
• Build relationships with participants and stakeholders.

Skills

Customer service experience

Strong communication

Relationship building

Excellent organisation

Attention to detail

Computer systems confidence

Job description

MEGT (Australia) Ltd is seeking a Customer Service Officer to join their Southport site. In this role, you will create positive experiences for participants and support them on their employment journey by managing enquiries and site administration.

The successful candidate will have strong communication skills and a background in customer service. MEGT prides itself on work-life balance and offers benefits like flexible working options, paid parental leave, and professional development support.