Customer Service Officer - Emergency Department

Goulburn Valley Health; Shepparton; On-site; AUD 45,000 - 57,000; Part time

Benefits offered by this job

Generous salary packaging

Subsidised staff parking

Discounted leisure memberships

Flexible work practices

Paid parental leave

Professional development and study-le…

Employee Assistance Program

Social club membership

CREATE reward and recognition program

Job summary

Goulburn Valley Health is seeking a Customer Service Officer to support the Emergency Department with essential administrative duties. The role involves coordinating patient registration and transfers, managing clerical tasks in Triage and the department, and maintaining the Vital database with accuracy.

You may also assist in other GV Health areas as needed. The role requires adaptability to a 24/7 roster, including weekends and public holidays, with a focus on patient privacy and professional

Qualifications

• Experience in administrative and clerical tasks within a busy department.
• Ability to handle confidential information with discretion and professionalism.
• Strong communication with staff and patients while maintaining privacy.
• Willingness to cover shifts based on a 24/7 roster, including weekends and public holidays.

Responsibilities

• Coordinate communication, patient registration and transfers in the Emergency Department.
• Provide clerical support at Triage and main department areas.
• Ensure the Vital database is accurate and up to date.
• Offer general administrative support across GV Health as requested.

Skills

Clerical skills

Confidentiality

Professional communication

Roster flexibility

Tools

Vital database

Job description

Customer Service Officer - Emergency Department

Job Title: Customer Service Officer - Emergency Department

Employment Type: Permanent Part-Time and Casual

Location: Graham Street, Shepparton

For a confidential conversation please contact: Stacey Bowles on [e-mail] or 034804 4353

About the role

Customer Service Officers (CSO’s) are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. In the Emergency Department, the Customer Service Officer is a vital member of the team.

The Customer Service Officer performs a wide range of administrative support tasks related to the efficient functioning of the Emergency Department (ED). The Emergency Department Customer Service Officer has responsibilities for the coordination of communication, registration and transfer of patients, clerical functions at Triage and in the main department, ensuring the Vital database is kept up to date and accurate and other duties as required. The Customer Service Officer may also be required to provide administrative support to other areas within GV Health at the discretion of the Manager, Health Information Service (HIS).

We are looking for

• Assistance in the effective running and coordination of clerical support functions in the Emergency Department.
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy
• Flexibility and the ability or pick up shifts at short notice. Rostering is based on a 24 hour, 7 days a week rolling roster. Staff will be rostered to work weekends and public holidays and should be available to assist in covering leave

You can view the Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'.

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities. Home | Greater Shepparton: Great Things Happen Here

• Generous salary packaging , subsidisedstaff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.