Customer Service Officer - Emergency Department

GV Health; Greater Shepparton; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Salary packaging

Staff parking discount

Paid parental leave

Professional development and study

Employee assistance program

Social club & rewards program

Job summary

GV Health in Shepparton is seeking a Customer Service Officer for the Emergency Department to support essential administrative functions. The role involves coordinating patient registration, transfers and triage clerical tasks, and maintaining the Vital database with accuracy.

The successful candidate will handle confidential information, interact professionally with staff and patients, and may support other GV Health areas as required. Flexible shifts and roster coverage are involved.

Qualifications

• Assistance in the effective running and coordination of clerical support functions in the Emergency Department.
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy

Responsibilities

• Coordinate communication, registration and transfer of patients in the Emergency Department.
• Perform clerical functions at Triage and in the main department.
• Ensure the Vital database is kept up to date and accurate.
• Provide administrative support to other areas within GV Health as needed by the Manager, HIS.

Skills

Clerical coordination

Task organization

Confidentiality & privacy

Job description

Customer Service Officer - Emergency Department

Job Title: Customer Service Officer - Emergency Department

Employment Type: Permanent Part-Time and Casual

Location: Graham Street, Shepparton

For a confidential conversation please contact: Stacey Bowles on *************@gvhealth.org.au or 034804 4***

About the role

Customer Service Officers (CSO’s) are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. In the Emergency Department, the Customer Service Officer is a vital member of the team.

The Customer Service Officer performs a wide range of administrative support tasks related to the efficient functioning of the Emergency Department (ED). The Emergency Department Customer Service Officer has responsibilities for the coordination of communication, registration and transfer of patients, clerical functions at Triage and in the main department, ensuring the Vital database is kept up to date and accurate and other duties as required. The Customer Service Officer may also be required to provide administrative support to other areas within GV Health at the discretion of the Manager, Health Information Service (HIS).

We are looking for

• Assistance in the effective running and coordination of clerical support functions in the Emergency Department.
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy

Flexibility and the ability or pick up shifts at short notice. Rostering is based on a 24 hour, 7 days a week rolling roster. Staff will be rostered to work weekends and public holidays and should be available to assist in covering leave

You can view the Position Description: HERE

Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'.

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Our region:

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities.

Generous salary packaging, subsidised staff parking and discounted leisure memberships

• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.