Customer Service Officer | Coonamble NSW

AGnVET; Coonamble Shire Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work

Development support

Employee Assistance Program

Wellbeing benefits

Referral bonus

Superannuation salary sacrifice

Parental leave

Job summary

AGnVET is a proudly Australian owned agribusiness with over 70 branches, delivering rural supplies and services. The CSO role in Coonamble involves being the first contact for retail sales, processing orders and invoicing, picking and packing goods, and supporting stock control and safety compliance.

Join a strong rural sector-based business with opportunities for career growth. You will contribute to excellent customer service, operate in a team environment, and help maintain efficient

Qualifications

• Cert III in Retail or 2+ years retail/warehouse experience.
• Basic Microsoft Office (Outlook, Word, Excel) and POS/financial software.
• Strong interpersonal and communication skills with diverse customers.
• Ability to work autonomously and in a team.
• Problem-solving abilities relevant to the role.
• Current valid driving licence.
• Self-starter and reliable.

Responsibilities

• First point of contact for retail sales and enquiries.
• Receiving and storing of incoming goods.
• Order processing including point of sale and invoicing.
• Picking and packing of outgoing goods to customers and store transfers.
• Assist with stock control including inventory monitoring and stocktakes.
• Building excellent customer relationships.
• Champion safety and compliance requirements.
• General duties supporting the branch in day-to-day operations.

Skills

Customer service

Communication

Problem solving

Autonomy

Teamwork

Driving licence

Education

Cert III in Retail

Tools

Microsoft Office

POS systems

Job description

Customer Service Officer (CSO) – Coonamble

• Play a pivotal role in providing exceptional retail service to our customers
• Great opportunity for career growth
• Work in a strong rural sector-based business

About The Role

This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environments. Your main responsibilities will include:

• First point of contact for retail sales and enquiries;
• Receiving and storing of incoming goods;
• Order processing including point of sale and invoicing;
• Picking and packing of outgoing goods to customers and store transfers;
• Assist with stock control including inventory monitoring and stocktakes;
• Building excellent customer relationships;
• Champion safety and compliance requirements;
• General duties supporting the branch in the day-to-day operations

About You

• Cert III in Retail or minimum 2 years retail or warehouse experience;
• Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software;
• Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
• Ability to work successfully both autonomously and as part of a team;
• Ability to problem solve, as appropriate to role and responsibility level;
• Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations;
• Current valid driving licence;
• A self-starter with the ability to work successfully autonomously as well as part of a team when required.

Desirable

• Forklift licence (or willingness and ability to obtain);
• Experience in the agricultural industry;
• Inventory management experience.

About Us

AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation.

Our Benefits

Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer:

• Flexible working arrangements
• Career experiences and your personalised development support
• Employee Assistance Program
• Wellbeing benefits including vaccinations and discounted health insurance
• $1,500 employee referral bonuses
• Salary sacrifice to superannuation
• Paid Parental Leave

You must have the right to live and work in this location to apply for this job.