Customer Service Officer – Allansford

AGnVET; Allansford; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development support

Employee Assistance Program

Wellbeing benefits

$1,500 employee referral bonuses

Salary sacrifice to superannuation

Paid Parental Leave

Job summary

AGnVET is recruiting for a branch-based Retail/Warehouse role in Allansford, Victoria. You will be the first point of contact for retail sales, handle incoming/outgoing goods, process orders, and support stock control.

Strong customer service and safety awareness are essential. The role requires a Cert III in Retail or at least 2 years retail/warehouse experience, good computer skills, and a valid driving licence.

Qualifications

• Cert III in Retail or minimum 2 years retail or warehouse experience.
• Well-developed interpersonal and communication skills, including listening, written and verbal.
• Ability to work autonomously and as part of a team.
• Ability to problem solve as appropriate to role.
• Excellent customer service skills to build relationships and exceed expectations.
• Current valid driving licence.
• Forklift licence (or willingness to obtain).
• Experience in agricultural industry and inventory management.

Responsibilities

• First point of contact for retail sales and enquiries.
• Receiving and storing of incoming goods.
• Order processing including point of sale and invoicing.
• Picking and packing of outgoing goods to customers and store transfers.
• Assist with stock control including inventory monitoring and stocktakes.
• Building excellent customer relationships.
• Champion safety and compliance requirements.
• General duties supporting the branch in day-to-day operations.

Skills

Customer service

Communication skills

Autonomy

Teamwork

Problem solving

Driving licence

Education

Cert III in Retail

Tools

Microsoft Office

POS Transactions

Excel

Outlook

Forklift licence

Job description

• Play a pivotal role in providing exceptional retail service to our customers
• Great opportunity for career growth
• Work in a strong rural sector-based business

About the Role

• First point of contact for retail sales and enquiries;
• Receiving and storing of incoming goods;
• Order processing including point of sale and invoicing;
• Picking and packing of outgoing goods to customers and store transfers;
• Assist with stock control including inventory monitoring and stocktakes;
• Building excellent customer relationships;
• Champion safety and compliance requirements;
• General duties supporting the branch in the day-to-day operations

About You

• Cert III in Retail or minimum 2 years retail or warehouse experience;
• Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software;
• Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
• Ability to work successfully both autonomously and as part of a team;
• Ability to problem solve, as appropriate to role and responsibility level;
• Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations;
• Current valid driving licence;
• A self-starter with the ability to work successfully autonomously as well as part of a team when required.
• Forklift licence (or willingness and ability to obtain);
• Experience in the agricultural industry;
• Inventory management experience.

About Us

AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, Acme AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation.

Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer:

• Flexible working arrangements
• Career experiences and your personalised development support
• Employee Assistance Program
• Wellbeing benefits including vaccinations and discounted health insurance
• $1,500 employee referral bonuses
• Salary sacrifice to superannuation
• Paid Parental Leave

The AGnVET thanks all applicants, however, only those to be interviewed will be contacted.

You must have theright to live and workin this location to apply for this job.