Customer Service Officer

AGnVET Services Group; Coonamble; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Career experiences and development支持

Employee Assistance Program

Wellbeing benefits including vaccines/

$1,500 employee referral bonuses

Salary sacrifice to superannuation

Paid Parental Leave

Job summary

AGnVET Services Group in Coonamble seeks a Customer Service Officer to deliver exceptional retail service and support warehousing tasks. You will be the first point of contact for sales and enquiries, while receiving and storing goods.

Join a strong rural sector-based business that values customer relationships, safety and teamwork. A Cert III in Retail or 2 years retail/warehouse experience, plus basic MS Office skills, will help you excel in this hands-on role.

Qualifications

• Cert III in Retail or 2+ years retail/warehouse experience.
• Basic computer literacy in Outlook, Word and Excel.
• Strong interpersonal and communication skills across diverse people.
• Ability to work autonomously and in a team.
• Good problem-solving abilities relevant to role.
• Excellent customer service and relationship-building.
• Valid driving licence.
• Self-motivated with initiative.

Responsibilities

• Serve as the first contact for retail sales and enquiries.
• Receive and store incoming goods.
• Process orders including POS and invoicing.
• Pick and pack outgoing goods to customers and stores.
• Assist with stock control and inventory checks.
• Develop strong customer relationships.
• Uphold safety and compliance requirements.
• Support branch daily operations.

Skills

Customer service

Teamwork

Autonomy

Problem solving

Interpersonal communication

Driving licence

Education

Cert III in Retail or equivalent (2 years retail/warehouse experience)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Customer Service Officer (CSO) – Coonamble

• Play a pivotal role in providing exceptional retail service to our customers
• Great opportunity for career growth
• Work in a strong rural sector-based business

About the Role

This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environments. Your main responsibilities will include:

• First point of contact for retail sales and enquiries;
• Receiving and storing of incoming goods;
• Order processing including point of sale and invoicing;
• Picking and packing of outgoing goods to customers and store transfers;
• Assist with stock control including inventory monitoring and stocktakes;
• Building excellent customer relationships;
• Champion safety and compliance requirements;
• General duties supporting the branch in the day-to-day operations

About You

• Cert III in Retail or minimum 2 years retail or warehouse experience;
• Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software;
• Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
• Ability to work successfully both autonomously and as part of a team;
• Ability to problem solve, as appropriate to role and responsibility level;
• Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations;
• Current valid driving licence;
• A self-starter with the ability to work successfully autonomously as well as part of a team when required.

Desirable:

• Forklift licence (or willingness and ability to obtain);
• Experience in the agricultural industry;
• Inventory management experience.

About us

AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation.

Our Benefits

Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer:

• Flexible working arrangements
• Career experiences and your personalised development support
• Employee Assistance Program
• Wellbeing benefits including vaccinations and discounted health insurance
• $1,500 employee referral bonuses
• Salary sacrifice to superannuation
• Paid Parental Leave

You must have theright to live and workin this location to apply for this job.