Customer Service Officer - Contact Centre

Spinifex Recruiting; Tweed Heads; On-site; AUD 55,000 - 74,000; Full time

Job summary

Local Council in Tweed Heads is seeking a Customer Service Officer to join the Contact Centre. You will handle inbound calls, provide friendly, accurate information, and guide customers through council services. The role operates 8:30am–4:30pm, Monday to Friday, with 3–5 days per week and 3+ month contracts likely with extensions.

The successful candidate will have strong communication skills, good computer literacy, and a customer-focused approach, thriving in a busy team environment.

Qualifications

• Excellent verbal communication and active listening.
• Intermediate computer skills and ability to learn business systems.
• Ability to navigate multiple systems during calls.
• Calm, professional under pressure.
• Experience in busy call centre environment.
• Strong attention to detail.
• Reliable, punctual and self-motivated.
• Team player and willingness to learn.

Responsibilities

• Answer a high volume of inbound telephone enquiries.
• Provide friendly, professional and accurate customer service.
• Navigate multiple computer systems during calls.
• Record and update customer information accurately.
• Direct enquiries to the appropriate council department.
• Develop knowledge of council services, processes and systems.
• Work collaboratively as part of the Contact Centre team.

Skills

Customer service

Communication

Computer literacy

Telephone etiquette

Attention to detail

Tools

CRM software

Office suite

Job description

Customer Service Officer - Contact Centre

Customer Service Officer - Contact Centre

$46.85 per hour + Super | 3-5 Days Per Week | Weekdays Only | Tweed Heads

The Opportunity

Are you a confident customer service professional who enjoys helping people and thrives in a busy team environment?

We are currently seeking one to two Customer Service Officers to join the Contact Centre team of a local council based at the Tweed Heads Civic Centre.

This is a fantastic opportunity for someone with strong communication skills, solid computer literacy and a genuine customer-focused approach. You'll be the first point of contact for members of the community, handling inbound enquiries and helping customers navigate council services and information.

What's on Offer

• $46.85 per hour + Super
• 3-5 days per week - Monday to Friday
• Some flexibility around days may be available for the right candidates
• 8:30am - 4:30pm
• Contract opportunities ranging from approximately 3 months to 6 months+, with potential for extension
• Professional, supportive team environment

About the Role

Working within the council Contact Centre, your day will involve:

• Answering a high volume of inbound telephone enquiries
• Providing friendly, professional and accurate customer service
• Navigating multiple computer systems during individual calls
• Recording and updating customer information accurately
• Providing information and directing enquiries to the appropriate council department when required
• Developing your knowledge of council services, processes and systems
• Working collaboratively as part of an established Contact Centre team

About You

We're looking for people who are confident, personable and genuinely enjoy dealing with customers.

To be successful, you will have:

• Intermediate computer skills and confidence learning and using business systems
• The ability to quickly navigate between multiple systems while speaking with a customer
• Excellent verbal communication and active listening skills
• A calm and professional manner, even when dealing with challenging or high-pressure situations
• The ability to work effectively in a busy call centre environment
• Strong attention to detail
• A reliable, punctual and self-motivated approach
• The ability to work positively within an existing team structure
• A willingness to learn and continually develop your knowledge

This role would suit someone who is confident on the phone, comfortable with technology and enjoys helping people.