Community Facilities Officer

Everi Pty; Ballina Shire; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Ballina Shire Council is seeking a motivated Community Facilities Officer to support the day-to-day operations of our community and cultural venues across the shire, including the Ballina Indoor Sports Centre and the Alstonville and Lennox Head cultural centres.

You will provide excellent customer service, manage bookings and invoicing, assist with events and venue setup, and help maintain venue presentation across multiple locations, with some weekend or evening work as required.

Qualifications

• Strong customer service and administrative experience.
• Excellent communication and organisational skills.
• Sound computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• A Class C Driver Licence.
• Willingness to undertake manual handling tasks and work across various Council facilities.
• Experience in events, marketing, social media, volunteer supervision, commercial cleaning, First Aid and basic AV systems will be highly regarded.

Responsibilities

• Provide exceptional customer service to facility users and visitors.
• Manage bookings, enquiries, invoicing and administrative tasks.
• Assist with venue hire coordination, events and community programs.
• Set up and pack down rooms and equipment for functions and activities.
• Maintain facility presentation through general cleaning and tidying.
• Support volunteers and contribute to a positive team environment.

Skills

Customer service

Administrative skills

Communication

Organisational skills

Teamwork

Independence

Event coordination

Volunteer supervision

Tools

Microsoft Office

Basic AV systems

Job description

Job Description

Ballina Shire Council is seeking a motivated and customer-focused Community Facilities Officer to support the day-to-day operations of our community and cultural venues across the shire.

Responsibilities

Based across facilities including the Ballina Indoor Sports Centre, Alstonville Cultural Centre and Lennox Head Cultural Centre, this varied role combines customer service, administration, facility operations and event support.

• Provide exceptional customer service to facility users and visitors.
• Manage bookings, enquiries, invoicing and administrative tasks.
• Assist with venue hire coordination, events and community programs.
• Set up and pack down rooms and equipment for functions and activities.
• Maintain facility presentation through general cleaning and tidying.
• Support volunteers and contribute to a positive team environment.

About the Candidate

• Strong customer service and administrative experience.
• Excellent communication and organisational skills.
• Sound computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• A Class C Driver Licence.
• Willingness to undertake manual handling tasks and work across various Council facilities.
• Experience in events, marketing, social media, volunteer supervision, commercial cleaning, First Aid and basic AV systems will be highly regarded.

This position requires flexibility to work weekends, evenings and public holidays as required, and to work at various locations throughout the Ballina Shire.

If you're passionate about supporting community spaces and delivering outstanding customer service, we'd love to hear from you.