Customer Service Officer

Talent Acquisition Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Talent Acquisition Group Pty Ltd is seeking a hands-on Cargo/Operations role focused on freight acceptance and delivery, customer service, and administration within a safety-conscious aviation freight environment.

Reporting to the Cargo Coordinator, you will coordinate freight acceptance and delivery procedures, maintain accurate cargo records, and provide strong customer service while adhering to policies and safety standards.

Qualifications

• Experience in cargo, freight, aviation, transport, administration or customer service.
• Strong computer skills, including Microsoft Office Suite.
• Experience or ability to learn cargo management systems.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.

Responsibilities

• Processing documentation for freight acceptance and delivery.
• Entering freight details accurately into the cargo system.
• Creating invoices and reconciling banking to ensure charges are collected.
• Processing cash and electronic transactions.
• Assisting customers with enquiries and resolving complaints professionally.
• Maintaining strong and professional customer relationships.
• Performing general filing and administrative duties.
• Operating equipment and systems safely and efficiently.
• Reporting faults and irregularities to management.

Skills

Cargo/freight/aviation experience

Customer service

Microsoft Office

Communication skills

Organisational skills

Tools

Cargo management systems

Microsoft Office Suite

Job description

2d ago , from Talent Acquisition Group Pty Ltd

This is a hands-on role involving freight acceptance and delivery, customer service, administration and cargo processing, with a strong focus on safety, security and providing a high level of service to customers.
THE ROLE Reporting to the Cargo Coordinator, you will be responsible for coordinating freight acceptance and delivery procedures while ensuring all company policies, safety requirements and operational standards are followed.
Key responsibilities include:

• Processing documentation for freight acceptance and delivery
• Completing and processing Live Animal check sheets
• Entering freight details accurately into the cargo system
• Creating invoices and reconciling banking to ensure all applicable charges are collected
• Processing cash and electronic transactions
• Assisting customers with enquiries and resolving customer complaints professionally
• Maintaining strong and professional customer relationships
• Performing general filing and administrative duties
• Performing callouts as required
• Operating equipment and systems safely, securely and efficiently
• Reporting equipment, facility, system or process faults and irregularities to management
• Managing operational disruptions and irregularities with confidence and composure
• Providing general operational support and working down as directed

This is a hands-on role involving freight acceptance and delivery, customer service, administration and cargo processing, with a strong focus on safety, security and providing a high level of service to customers.
THE ROLE Reporting to the Cargo Coordinator, you will be responsible for coordinating freight acceptance and delivery procedures while ensuring all company policies, safety requirements and operational standards are followed.
Key responsibilities include:

• Processing documentation for freight acceptance and delivery
• Completing and processing Live Animal check sheets
• Entering freight details accurately into the cargo system
• Creating invoices and reconciling banking to ensure all applicable charges are collected
• Processing cash and electronic transactions
• Assisting customers with enquiries and resolving customer complaints professionally
• Maintaining strong and professional customer relationships
• Performing general filing and administrative duties
• Performing callouts as required
• Operating equipment and systems safely, securely and efficiently
• Reporting equipment, facility, system or process faults and irregularities to management
• Managing operational disruptions and irregularities with confidence and composure
• Providing general operational support and working down as directed

ABOUT YOU

To be successful in this role, you will have:

• Previous cargo, freight, aviation, transport, administration or customer service experience
• Strong computer skills, including Microsoft Office Suite
• Experience or ability to learn cargo management systems
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• High attention to detail and strong numerical ability
• A professional and customer-focused approach
• The ability to work effectively in a fast-paced operational environment
• A willingness and ability to work shift work
• A sound understanding of workplace procedures and policies
• Dangerous Goods awareness and understanding of handling requirements
• Strong security awareness
• Ability to obtain, hold and maintain a valid ASIC

WHAT WE'RE LOOKING FOR

We are looking for someone who is reliable, organised, safety-focused and confident dealing with customers and operational challenges.
Previous aviation or cargo experience will be highly regarded, however, candidates with strong administration, customer service and operational experience who are keen to build a career within the aviation industry are encouraged to apply.
If you are looking for an opportunity to join a busy aviation freight environment and have the skills and attitude we're looking for, we'd love to hear from you!