Customer Service Officer

Times24 Australia Pty Ltd; Sydney; On-site; AUD 39,000 - 50,000; Full time

Job summary

Times24 Australia Pty Ltd is seeking Customer Service Officers for our car park operations in Sydney. You will assist customers, enforce rules in a courteous manner, and help maintain a welcoming car park environment across locations. The role requires flexibility for weekends/evenings and a valid Australian driver’s license.

We value enthusiasm, teamwork, and a proactive attitude. Visa holders are encouraged to apply, and a supportive, inclusive workplace is offered.

Qualifications

• Excellent customer service skills and ability to enforce rules politely.
• Must have an Australian full unrestricted driving license or Provisional Driver's License.
• Available for event-based schedule including weekends and evenings; shifts not guaranteed.

Responsibilities

• Provide excellent customer service and enforce rules politely.
• Maintain car park presentation and cleanliness.
• Resolve customer issues and questions.
• Be flexible for event-based hours, including weekends and evenings.
• Work across multiple locations.

Skills

Customer service

Problem solving

Flexible schedule

Drivers license

Adaptability

Presentation

Job description

Times24 Australia Pty Ltd – Sydney CBD NSW

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motived and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

Your can do attitude and friendly, outgoing nature is what we're looking for

• Excellent customer service skills and can implement rules firmly but politely
• Take pride in car park presentation
• Ability to solve problems
• Flexibility to work on an event-based schedule, including weekends and evenings, as required. Note that shifts are not guaranteed
• Multiple locations
• Visa holders encouraged to apply
• Must have an Australian full unrestricted driving license or Provisional Driver's License
• Ability to work under different space and weather condition.

TIMES24 AUSTRALIA PTY LTD is the largest commercial car park operator in Australia and operates over 500 car parks across Australia & New Zealand. Our Customer Service Officers are the key to our success by making parking a welcome part of our customer's journey.

We offer a safe, friendly and inclusive workplace and we reward, recognise and promote our people based on behaviours that demonstrate our values and deliver exceptional customer service.

At Times24 Australia, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.