Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Redcliffe; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual position

Free facility access

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer for the Redcliffe War Memorial Swimming Pool to provide excellent customer service and drive membership sales. You will handle reception, sales, and bookings while contributing to a welcoming environment for members and visitors.

Evenings and weekend availability is required; school and university students are encouraged to apply. Knowledge of the aquatic industry is helpful, but not essential, and a career path within the aquatic

Qualifications

• Customer-focused, friendly, and energetic approach.
• Cash handling using POS systems with accuracy.
• Computer literacy and familiarity with common software.
• Leisure industry experience is desirable but not essential.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card (working with children charge).
• Lifeguard or Swim Teacher qualifications are advantageous.

Responsibilities

• Provide excellent customer service to members, casual users, and visitors.
• Handle cash and operate POS systems accurately.
• Promote memberships and process sign-ups and renewals.
• Promote and facilitate centre services, programs, bookings and enrolments.
• Develop positive relationships with customers and the local community.
• Maintain professional public relations at all times.
• Open/close the centre following security and safety procedures.

Skills

Customer service

Cash handling

Computer literacy

Leisure industry experience

First Aid Certificate

CPR Certificate

Blue card

Lifeguard or Swim Teacher (advantage)

Job description

QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020

• Great career paths and development with an entrepreneurial organisation
• Casual position & free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.

The Site

Belgravia Leisure are proud partners with the Moreton Bay Regional Council and will be the management company for the Redcliffe War Memorial Swimming Pool. This amazing site boasts a number of facilities including; a fully enclosed 50 meter, 8 lane Olympic size heated pool, a 18.3 meter heated learn to swim pool, baby wading pool, bbq and large grassed areas, 50mt pool has a large undercover grandstand, specialised learn to swim pools and coaching and training programs..

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officers is to deliver first class services to our customers.

You must have availability for evenings and weekend work. School and University students are encouraged to apply. Knowledge of the Aquatic Industry is a benefit but not essential.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card

Additional Highly regarded skills: Lifeguard or Swim Teacher qualifications or desire to obtain. Knowledge of the Aquatic Industry is a benefit, but not essential.

We are an indoor heated year round facility and can offer a career path for those interested in progression through the Aquatic industry.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement