Customer Service Officer

Belgravia Health and Leisure Group Pty Ltd; Burpengary; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure seeks a Customer Service Officer at Burpengary Regional Aquatic & Leisure Centre to deliver first-class service to members and visitors. You will handle reception duties, sales, bookings and enrolments, and promote services with a friendly, energetic approach.

The role involves cash handling, POS transactions and daily centre operations. Flexibility to work across early mornings, weekdays and weekends is required.

Qualifications

• Positive, friendly, helpful and energetic work style.
• Computer literacy and familiarity with software packages and POS systems.
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre’s services and programs to customers and accept bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

POS & IT skills

Leisure industry

First Aid (WSL 2)

CPR

Blue Card

Tools

POS systems

Job description

QLD, Burpengary Regional Aquatic & Leisure Centre - Burpengary 4505

• Great career paths and development with an entrepreneurial organisation
• Free facilityaccess
• Opportunity to make a real differenceto our community

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to

The Site

Belgravia Leisure are proud to be the management company for the Burpengary Regional Aquatic & Leisure Centre which the Moreton Bay Regional Council recently awarded back in 2018.

The centre consists of many facilities including a 50 mt outdoor pool and a 25mt indoor pool, tennis courts, beach volleyball, modern, state of the art gymnasium, cafe, an enclosed children's play area and childcare centre and most recently, a children's splash pad.

The Role

Our Customer Service Officers are the heart of our businessproviding important services such as Reception, Merchandising and sales to our members, casual users and potential new membersin accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to ourcustomers ensuring it’s in line ourMission, Vision and Values. Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card

Our centre is open between the hours of 5.30 am - 830 pm, therefore we would require the successful applicants to be flexible enough to work across these hours, Mon-Fri + weekend work.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants.

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement