Customer Service Officer

Cleanaway Careers; Newcastle-Maitland; Sur place; AUD 54 000 - 72 000; Plein temps

Avantages offerts par ce poste

Great benefits

Parental leave

Employee share plan

Novated leasing

Health discounts

Résumé du poste

Cleanaway is seeking a Customer Care professional in Australia to be the first point of contact for Commercial & Municipal council customers, delivering exceptional service and resolving a variety of inquiries. You will manage inbound calls and emails, book services, and update records in Salesforce, collaborating with operations to achieve positive outcomes.

This role emphasizes strong communication, calm problem-solving, and a proactive, team-oriented approach, with opportunities to develop

Qualifications

• Prior experience in a customer service or contact centre role.
• Strong communication skills and a professional phone manner.
• Ability to stay calm and solution-focused in challenging situations.
• Strong attention to detail and organisational skills.
• A proactive approach and the ability to work independently.
• A genuine team-first attitude and willingness to support colleagues.
• Experience using Salesforce or similar CRM systems is desirable.

Responsabilités

• Managing inbound customer calls and emails.
• Booking services and processing customer requests.
• Investigating and resolving service enquiries and complaints.
• Updating and maintaining customer records in Salesforce and other systems.
• Coordinating with operational teams to ensure customer outcomes are achieved.
• Building positive relationships with customers and internal stakeholders.

Connaissances

Customer service

Communication skills

Calm under pressure

Attention to detail

Independence

Team player

Salesforce CRM

Outils

Salesforce CRM

Description du poste

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I) and Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries.

Your day-to-day responsibilities will include:

• Managing inbound customer calls and emails
• Booking services and processing customer requests
• Investigating and resolving service enquiries and complaints
• Updating and maintaining customer records in Salesforce and other systems
• Coordinating with operational teams to ensure customer outcomes are achieved
• Building positive relationships with customers and internal stakeholders

About You

• Prior experience in a customer service, or contact centre role
• Strong communication skills and a professional phone manner
• The ability to stay calm and solution-focused in challenging situations
• Strong attention to detail and organisational skills
• A proactive approach and the ability to work independently
• A genuine team-first attitude and willingness to support colleagues
• Experience using Salesforce or similar CRM systems is desirable

Why join Cleanaway?

We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

[e-mail]

Join us on our exciting journey towards a sustainable future