Customer Care Officer

Cleanaway Careers; Brisbane; Sur place; AUD 52 000 - 74 000; Plein temps

Avantages offerts par ce poste

Share plan

Novated leasing

Flu vaccinations

EAP access

Private health insurance discounts

Résumé du poste

Cleanaway is hiring three Customer Care Officers for the National Accounts team at the Northgate office. You’ll be the trusted contact for major customers, handling enquiries and coordinating resolutions with a focus on outstanding service.

You’ll join a specialist team supporting large corporate clients, councils and government bodies. The role suits both early-career professionals and experienced customer service specialists seeking a new challenge.

Qualifications

• Customer service experience and a passion for delivering a great experience.
• Strong communication skills and confidence to build relationships with diverse people.
• Proactive approach to finding answers and delivering results.
• Ability to stay calm, organised and solutions-focused when busy.

Responsabilités

• Build strong relationships with customers and be a trusted contact.
• Manage customer requests from start to finish using Salesforce CRM.
• Take ownership of enquiries and resolve at first contact where possible.
• Investigate issues and turn challenges into positive outcomes.
• Assist with pricing enquiries and coordinate approvals as needed.

Connaissances

Customer service experience

Communication skills

Proactive approach

Calm under pressure

Outils

Salesforce CRM

Microsoft Office

Excel

Description du poste

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

Ready for a customer service role that can take your career somewhere?

We’re looking for three Customer Care Officers to join our National Accounts team at Cleanaway’s Northgate office.

Whether you’re an up-and-coming customer service professional looking for the right company to build a long-term career with, or you already have solid experience and are ready for a fresh challenge, we’d love to hear from you.

You’ll be joining a specialist team that looks after some of Cleanaway’s largest customers, including major corporate organisations, councils and government agencies.

We have two shifts available

• Monday to Friday | 9am – 5:00pm
• Tuesday to Saturday | 8:00am – 4:00pm

What you’ll be doing

No two days will be exactly the same. You’ll become a trusted point of contact for your customers, helping keep things running smoothly, solving problems and making sure they receive a great experience.

You’ll be responsible for

• Building strong relationships with customers and becoming someone they can rely on
• Managing customer requests from start to finish using Salesforce CRM
• Taking ownership of enquiries and aiming to resolve them on the first interaction wherever possible
• Investigating issues and complaints, finding solutions and turning challenging situations into positive outcomes
• Supporting customers with pricing enquiries and coordinating approvals where required
• Managing inbound and outbound calls, emails and follow-up activities

What will help you succeed

We’re open-minded about what your customer service background looks like.

You might already be an experienced customer service professional who is confident managing complex enquiries and stakeholder relationships. Or you may be earlier in your career, with great communication skills, the right attitude and the ambition to learn and progress.

What matters most is that you’re someone who enjoys helping people, takes ownership and wants to be part of a team where you can develop.

You’ll ideally bring

• Customer service experience and a genuine passion for delivering a great customer experience
• Strong communication skills and the confidence to build relationships with a wide range of people
• A proactive approach you like finding answers and getting things done
• The ability to stay calm, organised and solutions-focused when things get busy
• Confidence handling difficult conversations and working towards positive outcomes
• Good computer skills, including Microsoft Office and Excel

Build more than just experience

If you’re looking for a role where you can learn, grow and build a genuine long-term career, this could be the opportunity you’ve been waiting for.

Bring your customer service skills, your energy and your ambition and come grow your career with us.

Why join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future