Customer Service Officer

Triple M Sheetmetal; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly RDO

Job summary

Triple M Sheetmetal is seeking a friendly and professional full-time Administrator to be the first point of contact in Beresfield, NSW 2322. You will handle face-to-face, phone and email inquiries, process orders, assist with quotes and coordinate with suppliers.

The role emphasizes strong organisation, accurate data entry, and teamwork in a fast-paced setting with on-going training and a monthly RDO. No prior experience required beyond willingness to learn.

Qualifications

• Experience in administration or customer service is preferred.
• Proficient in Microsoft Office and quick to learn new systems.
• Strong organisational skills and attention to detail.
• Able to work in a fast-paced environment and as part of a team.
• Willingness to learn and adapt to new tasks.

Responsibilities

• Greeting customers face to face, answering incoming phone calls and responding to email enquiries
• Processing new and completed orders
• Assisting with quotes
• Outsourcing and ordering products through our suppliers
• Identifying customer needs and providing suitable solutions from our comprehensive range of products and services
• Performing general administrative tasks including invoicing, filing and scanning
• Assisting with our social media and online presence
• Coordinating with our tradesmen to ensure orders are progressing on schedule

Skills

Customer service

Organisational skills

Microsoft Office

Time management

Teamwork

Adaptability

Tools

Microsoft Office

Job description

About the role

We have an exciting opportunity for a full-time position based in Beresfield, NSW 2322. As the first point of contact for our customers and suppliers, you will represent our business in a professional and friendly manner. While prior experience is not essential, previous administration or customer service experience will be highly regarded.

Hours

• Monday to Thursday: 7:00am – 4:00pm
• Friday: 7:00am – 3:30pm

Key responsibilities

• Greeting customers face to face, answering incoming phone calls and responding to email enquiries
• Processing new and completed orders
• Assisting with quotes
• Outsourcing and ordering products through our suppliers
• Identifying customer needs and providing suitable solutions from our comprehensive range of products and services
• Performing general administrative tasks including invoicing, filing and scanning
• Assisting with our social media and online presence
• Coordinating with our tradesmen to ensure orders are progressing on schedule

About you

• A friendly, professional and customer-focused attitude
• Strong organisational, time management skills and high attention to detail
• A willingness to learn and adapt to new tasks and responsibilities
• Proficient in Microsoft Office software and the ability to quickly adapt to new systems and technologies
• The ability to multitask and work efficiently in a fast paced environment
• Able to work effectively as part of a team as well as independently
• On-the-job training and ongoing development opportunities
• Monthly Rostered Day Off (RDO)
• Supportive and friendly team environment

About us

Triple M Sheetmetal is a family-owned and operated business with over 25 years of experience in custom Sheetmetal fabrication. We pride ourselves on quality workmanship, reliability, and delivering tailored solutions to meet our clients’ needs over a wide range of projects.