Insurance Broker

Pacific International Insurance; Newcastle; On-site; AUD 80,000 - 120,000; Full time

Job summary

Rapid Solutions, part of the Pacific International Insurance group, is seeking an experienced Insurance Broker to manage and grow a general insurance portfolio across Australia. You will build strong client relationships, assess risks, arrange suitable cover and deliver exceptional service throughout policy lifecycles.

Key duties include quoting, renewals, claims support, documentation, and proactive client retention.

Qualifications

• 5+ years in general insurance brokerage.
• RG 146 compliant or Tier 1 General Insurance qualification.
• Strong knowledge of general insurance products and underwriting principles.

Responsibilities

• Manage a portfolio of new and existing clients, including quotes, renewals and policy changes.
• Identify client needs and risk exposures and recommend insurance solutions.
• Prepare and present quotes, proposals and renewal documentation.
• Negotiate terms and pricing with clients and insurers.
• Build and maintain relationships with clients, insurers and referrers.
• Drive cross-sell and upsell opportunities through consultative sales.
• Support clients through the claims process and advocate on their behalf.

Skills

Client relationship management

Negotiation

Communication

Organisation

Time management

Education

RG 146 compliant

Tools

Broking systems

Job description

Pacific International Insurance – Newcastle NSW

Rapid Solutions is part of the Pacific group of companies. Our purpose — Providing our world with Soft Landings — sits at the heart of everything we do. We are a values-driven team that takes genuine pride in the quality of service we deliver and the culture we build together.

About the role

Are you an experienced insurance professional who enjoys building strong client relationships, finding solutions and making insurance easier for customers?

Rapid Solutions is looking for an Insurance Broker to join our team and manage, grow and develop a portfolio of clients across general insurance in a niche industry sector spanning all States and Territories in Australia.

You’ll work closely with clients to understand risks, arrange appropriate cover and deliver a high level of service throughout the life of each policy.

What you'll be doing

• Manage a portfolio of new and existing clients, including quotes, renewals, claims and policy changes
• Identify client needs and risk exposures and recommend appropriate insurance solutions
• Prepare and present quotes, proposals and renewal documentation
• Negotiate appropriate terms and pricing
• Build strong client, insurer and referrer relationships
• Use consultative sales techniques to convert leads and identify cross-sell and upsell opportunities
• Proactively manage renewals and client retention
• Support clients through the claims process and advocate on their behalf
• Maintain accurate client records and documentation in line with regulatory and compliance requirements
• Work collaboratively with internal teams

About you

We’re looking for someone who is commercially minded, client-focused and confident navigating the general insurance environment.

You’ll bring:

• Demonstrated experience of 5 or more years in general insurance brokerage
• A Tier 1 General Insurance qualification (RG 146 compliant) and eligibility to be appointed as an Authorised Representative
• Strong knowledge of general insurance products, policy wordings and underwriting principles
• Excellent communication, negotiation and relationship-building skills
• Strong organisation and time management skills
• Confidence managing a portfolio and working to deadlines
• Intermediate Microsoft Office and insurance/broking systems experience

What would be advantageous

• A strong track record across sales, conversion and retention
• Strong questioning and fact-finding skills to uncover client needs
• Experience supporting clients through the claims process

About Rapid Solutions

Rapid Solutions is part of the Pacific International Insurance group, with a focus on delivering specialist insurance solutions and creating Soft Landings for our customers.

We believe in building strong relationships, providing reliable advice and making sure our customers feel supported when they need us most.

If you’re looking for an opportunity where you can own a portfolio, build meaningful client relationships and make a real impact, we’d love to hear from you.