Customer Service Officer

PHE International; Melbourne; Hybrid; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

Dog-friendly office days

Team celebrations

Job summary

PHE International Pty Ltd is seeking a dedicated Customer Service Specialist for a full-time hybrid role based in Abbotsford, Melbourne. You’ll be the voice for customers across phone, email, and live chat, processing orders and returns, and coordinating with internal teams to resolve enquiries and ensure a positive customer experience.

You will build strong product knowledge, manage time effectively, and handle multiple tasks with a solutions-focused attitude.

Qualifications

• Experience in sales support, administration, reception, or customer service.
• Ability to communicate clearly, stay organised, learn quickly, and take ownership.
• Proficient in Outlook, Word, and Excel.

Responsibilities

• Responding to customer enquiries via phone, email, and live chat
• Building strong product knowledge to confidently assist customers
• Processing phone orders and returns
• Conducting product testing and completing fraud-prevention checks in line with internal processes
• Collaborating with our warehouse, marketing, and digital teams to resolve customer enquiries and keep orders moving
• Delivering a consistently high standard of customer experience

Skills

Customer service

Communication

Time management

Problem solving

Organisational skills

Tools

Outlook

Word

Excel

Job description

Reporting to the Customer Service Supervisor, you’ll support customers by phone, email, and live chat, process orders and returns, and work with internal teams to resolve enquiries and deliver a consistently positive customer experience.

This is a full-time hybrid position based in Abbotsford, combining office-based and remote work.

What You’ll Be Doing

You’ll be the voice (and problem-solver) for our customers, with responsibilities including:

• Responding to customer enquiries via phone, email, and live chat
• Building strong product knowledge to confidently assist customers
• Processing phone orders and returns
• Conducting product testing and completing fraud-prevention checks in line with internal processes
• Collaborating with our warehouse, marketing, and digital teams to resolve customer enquiries and keep orders moving
• Delivering a consistently high standard of customer experience

What You’ll Bring

Experience in sales support, administration, reception, or customer service would be valuable, but what matters most is your ability to communicate clearly, stay organised, learn quickly, and take ownership of customer enquiries.

We’re looking for someone who is:

• Highly organised with strong time management skills
• Detail-oriented with the ability to multi-task under pressure
• A natural problem solver who enjoys a challenge
• Adaptable, quick to learn, and solutions-focused
• Able to meet deadlines in a fast-paced environment
• Professional, friendly, and dependable in your approach
• Proficient in Outlook, Word, and Excel

Our Must-Haves (Our Values in Action)

We’re serious about culture. You’ll thrive here if you bring:

• Customer First – Always striving to improve the customer experience
• Integrity – Doing the right thing, always
• Teamwork – Collaborating to achieve shared success
• Passion – Bringing energy and enthusiasm to your work
• Ownership – Taking pride in what you do

Why Join PHE International Pty Ltd?

• Be part of an industry-leading business operating in a growing and evolving global market.
• Join a supportive, high-performing team that values collaboration, innovation, and shared success.
• Enjoy a flexible hybrid work arrangement that supports work-life balance.
• Build your skills and develop your career with opportunities to learn, contribute, and grow.
• Make an impact in a role where your ideas and initiatives are genuinely valued.
• Work from our vibrant Abbotsford office, with regular team celebrations, recognition programs, and dog-friendly days.
• Be part of a company that helps customers improve wellbeing, confidence, and relationships through trusted products and services.
• Be part of a global leader in the sexual wellness and lifestyle industry