Customer Service Officer

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Onsite car parking

Uniform provided

Career development via LMS

Internal opportunities within global-

Job summary

ISS at Melbourne Airport is seeking a Customer Service Officer on a casual basis to greet passengers and provide information and guidance throughout the airport precinct. The role focuses on helping travellers move through screening and reducing queues with a strong service mindset.

Minimum criteria include ASIC clearance, a valid driver’s license, 24/7 availability, and 2+ years in customer-facing roles; onsite parking and uniform are provided, with internal opportunities for career development.

Qualifications

• ASIC (Criminal history clearance) must be obtainable.
• Valid driver's license and own reliable vehicle.
• Flexible work hours with availability 24/7.
• At least 2 years of customer-facing experience.

Responsibilities

• Meet and greet passengers and provide high level customer service.
• Assist passengers with queries related to moving through the airport.
• Manage passenger flow at screening points to minimise queuing.
• Support passengers across the Melbourne Airport precinct as needed.

Job description

Customer Service

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

We are seeking experienced customer service professionals to join our ISS team at ourMelbourne Airportsitein the position of Customer Service Officeremployed on a Casualbasis.

The Customer Service Officer (CSO) is responsible for meeting and greeting passengers, providing general communication, guiding, wayfinding, support to passengers, including those with additional needs across the Melbourne Airport precinct.

The Position:

• You will provide a high level of customer service to traveling passengers
• Assist passengers with queries relating to moving through the airport
• Manage passenger flow at screening point to minimise queuing times
• Strong customer service focus and team player mindset

Minimum Criteria:

• Ability to obtain an ASIC (Criminal history clearance)
• Hold a valid drivers' license and have own reliable vehicle
• Flexible in work hours with availability 24/7
• At least 2yrs customer facing experience

Our Benefits:

• Onsite, free car parking facilities included during shift
• Full professional uniform provided
• Career development via our internal Learning Management System
• Internal opportunities within our global organisation

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.