Customer Service Officer

Northern Beaches Council; Manly; On-site; AUD 49,000 - 69,000; Full time

Benefits offered by this job

Flexible hours

Professional development

Mentorship programs

Work-life balance

Wellness program

Inclusive culture

Job summary

Northern Beaches Council is seeking a Customer Service Officer at the Manly Andrew Boy Charlton Aquatic Centre for a casual role. The position offers pay at $42.71 per hour, inclusive of 25% casual loading, plus superannuation.

You will provide high quality customer service, cashiering, and membership sales in a welcoming facility. The role supports a safe and friendly environment, with flexible hours and opportunities for professional development within a values-driven team committed to the

Qualifications

• Experience in customer service environments.
• Ability to handle cash and process transactions accurately.
• Experience promoting memberships or services is a plus.

Responsibilities

• Provide high quality customer service and answer enquiries.
• Maintain a safe, welcoming environment for facility users.
• Handle cash, operate point-of-sale and promote memberships.

Skills

Customer service

Cash handling

Membership sales

Job description

Title: Customer Service Officer,Casual - Casual Role

$42.71 (inclusive of 25% casual loading) + superannuation.

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

Join us at Manly Andrew Boy Charlton Aquatic Centre and be part of a team committed to promoting sustainable growth, providing a safe environment with a focus on risk management, whilst providing a fun, enjoyable and friendly facility for all members and guests visiting the venue.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone's business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees' lifestyle, health and wellbeing, recognition and career development. In this role you'll enjoy -

• Flexible hours
• A culture of supporting continuous professional development
• Professional development and training opportunities
• Mentorship opportunities available for aspiring leaders
• Genuine work-life balance and flexible working arrangements
• Employee wellness program and a range of lifestyle benefits
• Values based culture and a teams oriented working environment

Our opportunity :

The key focus areas of this role include:

• 1) Providing high quality customer service by performing general cashiering, answering enquiries and directing patrons as required
• 2) Providing a safe and friendly environment for all members and guests attending the facility.
• 3) Cash handling and membership sales.

About you :

We're looking for a candidate to join our customer service team. You'll bring positivity and a passion for customer service to a team dedicated to making a difference to our community.

Additional Information:

• Expected Interview Date: 13 October 2026
• Questions? Please call the Hiring Manager: Virginia Bennett on 02 8495 5***

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5***.