Customer Service Officer

GFG Alliance; Hexham; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Long service leave

Paid parental leave

Discounted health cover

Employee discounts

Development opportunities

Job summary

InfraBuild Recycling is seeking a Customer Service Officer to join our team. The role focuses on delivering friendly, professional service, handling general accounts management, training records and maintenance orders. You may backfill the other Customer Service Officer during leave.

You will work in a supportive team with a strong safety culture, with opportunities for promotional progression, quarterly bonuses, and a range of benefits designed to support you at work and beyond.

Qualifications

• Previous experience in a fast-paced customer service role.
• Excellent problem solving and communication skills.
• Positive, proactive attitude with multitasking ability.
• Passion for outstanding customer service and high attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Providing friendly and professional customer service
• Maintaining an organised, professional and welcoming customer service desk area
• Processing payments accurately and efficiently
• Answering and directing incoming phone calls and enquiries
• Responding to emails and general enquiries
• Completing basic data entry and administrative tasks
• Maintaining a high level of professionalism and confidentiality

Skills

Customer service experience

Problem solving

Communication skills

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

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Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Recycling business.

The Customer Service Officer contributes to the success of the InfraBuild Recycling business by providing excellent customer service to ensure customer service standards are met.

The role is primarily responsible for general accounts management, training records and maintenance orders. The role will backfill the other Customer Service Officer role in the team to cover periods of leave.

What you will be doing:

• Providing friendly and professional customer service
• Maintaining an organised, professional and welcoming customer service desk area
• Processing payments accurately and efficiently
• Answering and directing incoming phone calls and enquiries
• Responding to emails and general enquiries
• Completing basic data entry and administrative tasks
• Maintaining a high level of professionalism and confidentiality

Whilst the role is a part-time role you will be required to work additional hours (up to full-time hours) to cover periods of leave within the team.

You will be rewarded with:

• Promotional opportunities, long term career
• Participation in quarterly company bonus
• Team environment with strong safety culture

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Invest in your development - Access to learning platforms and development opportunities to support your career growth

What you will bring:

• Previous experience in a fast-paced customer service role
• Excellent problem solving and communication skills
• A positive and pro-active attitude and with the ability to multi-task
• A passion for outstanding customer service and a high level of attention to detail
• Ability to use computer software including Microsoft Office products (Excel, Outlook and Word)

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation's legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

InfraBuild Recycling collects and processes scrap to supply our steelmaking operations and global markets.

With a national network of sites, we play a critical role in Australia’s circular steel system, turning scrap into new steel and supporting more efficient, lower embodied carbon construction.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.