Customer Service Officer

APR Recycling; Greater Dandenong; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

APR Recycling in Dandenong South is seeking an enthusiastic team player to join our customer service team, bringing an eye for detail and a commitment to accurate data handling.

You will manage the customer service inbox, create bookings, enter data into Wastedge, weighbridge tasks, generate reports, adjust schedules, and support the Sales team. The role offers variety and a path to grow with the business.

Qualifikationen

• Previous experience with attention to detail in a dynamic workplace.
• Ability to build effective relationships with internal and external stakeholders using written and verbal communication.
• Minimum 2 years in a similar role.
• Be prepared to obtain the information you need for your role.
• Strong problem-solving and time-management skills.

Aufgaben

• Customer service inbox management.
• Creating bookings for customers services.
• Completing all dockets, reports and inputting into Wastedge where necessary.
• Accurately entering data into industry-specific software platforms (Wastedge).
• Weighbridge operations.
• Export data entry and bookings.
• Enter and action contaminations reports.
• Changing customer schedules as needed/requested.
• Customer and service line reports to ensure Wastedge is up to date.
• Supporting the Customer Service and Sales team.
• Filing and scanning.

Kenntnisse

Attention to detail

Data entry

Customer service

Communication

Time management

Tools

Wastedge

Jobbeschreibung

APR Recycling is an environmental specialistprocessing recyclable materials for recycling locally and overseas.

Based in Dandenong South, we are currently seeking an enthusiastic team player with an eye for detail to join our customer service team offering our clients fantastic customer service.

Responsibilities

• Customer service inbox management
• Creating bookings for customers services.
• Completing all dockets, reports and inputting into Wastedge where necessary
• Accurately entering data into industry specific software platforms (Wastedge).
• Weighbridge operations
• Export data entry and bookings
• Enter and action contaminations reports.
• Changing customer schedules as needed/requested.
• Customer and service line reports to ensure Wastedge is up to date/reflecting correct information.
• Supporting the Customer Service and Sales team.
• Filing and scanning.

Requirements

• The successful applicant will have previous experience inattention to detail, dynamic workplace as well as:
• Ability to build effective relationships with internal and external stakeholders using well developed written and verbal communication
• Minimum 2 year in similar role, preferred but not essential.
• Be prepared to 'get your hands dirty' obtaining the information you need for your role.
• Have good attention to detail whilst maintaining quality.
• High level problem solving capabilities.
• Be able to prioritise and time manage.
• Knowledge of the recycling industry would be advantageous, but is not essential.

We can offer the successful candidate the opportunity to make this role their own, and to continue to grow with the business.