Customer Service Officer

Bulla; City of Melbourne; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Parental leave

Learning & development

Wellbeing support

Fun culture

Diversity & inclusion

Pay & perks

Novated leasing

Uniform allowance

Office perks

Volunteer leave

Transparent communication

Convenient locations

Job summary

Bulla Dairy Foods in Melbourne is seeking a Customer Service Officer to join our Customer Service team on a 12-month fixed-term contract. You will handle orders, respond to inquiries by phone and email, and help resolve service issues.

You’ll work with internal teams and 3PL partners to ensure stock availability and accurate records, bringing a calm, solution-focused approach to challenging conversations. Ideal candidates have 1–2 years in FMCG customer service, strong communication, data

Qualifications

• 1–2 years of customer service experience, preferably in FMCG or fast-paced environments.
• Strong written and verbal communication skills.
• Calm, solutions-focused approach to challenging conversations.
• High data accuracy when processing orders and maintaining customer information.
• Good time management and ability to prioritise competing demands.
• Team-focused with willingness to support colleagues.
• Willingness to learn new systems, including ERP tools such as SAP.

Responsibilities

• Receive, validate and process customer orders accurately and efficiently.
• Respond to customer and consumer enquiries via phone and email.
• Investigate consumer claims and maintain open claims in relevant systems.
• Support 3PL inventory management and collaborate with internal teams to resolve issues.
• Provide high level customer service and contribute to continuous improvement.

Skills

Customer service

Communication

Resilience

Attention to detail

Time management

Team player

SAP

Problem solving

Autonomy

Flexible schedule

Tools

SAP

Microsoft Office

Job description

Are you ready to scoop up an exciting career with one of Australia's most loved and trusted dairy brands? Bulla Dairy Foods is 100% Australian owned and operated and has been proudly making dairy products in country Australia for six generations. We are one of Australia's oldest family‑owned dairy companies and believe in our brand, our people and take pride in crafting dairy products for the world.

We currently have an exciting opportunity for a Customer Service Officer to join our Customer Service team on a 12-month fixed‑term contract, with the possibility of extension at the conclusion of the contract. Reporting to the Customer Service Manager, you will be responsible for providing prompt, accurate and effective responses to a diverse range of queries including stock availability, product information, customer enquiries, service issues, customer and consumer feedback.

What's the Scoop?

• Receive, validate and process customer orders accurately and efficiently.
• Respond to customer and consumer enquiries and feedback via phone and email, maintaining accurate records and following matters through to resolution.
• Investigate consumer claims and maintain open claims in the relevant systems.
• Support 3PL inventory management and work collaboratively with internal teams to resolve product, delivery and service issues.
• Providing high level Customer Service support, striving for continuous improvement

What You'll Bring:

• 1-2 years of customer service experience, preferably within FMCG or another fast‑paced environment.
• Strong written and verbal communication skills.
• Resilience and confidence to independently navigate challenging customer conversations, with a calm and solutions‑focused approach.
• Strong attention to detail and a high level of data accuracy, particularly when processing orders and maintaining customer information.
• Good time management skills and the ability to prioritise competing demands.
• A team‑focused approach that reflects our core values, with a commitment to supporting colleagues and delivering positive customer outcomes.
• Confidence using technology and learning new systems including AI tools. Experience with Microsoft Office or ERP/order‑processing systems such as SAP will be beneficial.
• Strong problem‑solving skills
• The ability to work autonomously and as part of a team.
• Flexibility to work an 8:00am-5:00pm rotating roster as well as the availability to work on selected Victorian public holidays.

Why Bulla?

At Bulla, we’re not just about ice cream — we’re about creating a culture that’s as rich and satisfying as our creamy classics. Here’s what we offer:

• Hybrid Work Model - Flexibility to work from home and the office
• Parental Leave - Inclusive options for all caregiver types, with flexible return-to-work support
• Learning & Development - Career pathways, mentoring, training, and graduate programs
• Wellbeing Support - Flu shots and 24/7 mental health services
• Fun Culture - Team BBQs, celebrations, and festive events
• Diverse & Inclusive Environment - A safe, supportive workplace for all
• Competitive Pay & Perks - Annual reviews, bonuses, and salary packaging
• Novated Leasing - Exclusive discounts on corporate fleet vehicles
• Corporate Uniform Allowance - Stylish uniform allowance and staff discounts from an iconic Australian brand
• Office Perks - Free fruit, coffee, and Bulla treats at work
• Volunteer Leave - One paid day each year to give back
• Transparent Communication - Stay engaged with regular updates and events
• Convenient Locations - Multiple sites across Victoria with free parking

Ready to Join the Bulla Family?

This is a rare and exciting opportunity within a reputable family business. With great opportunities for personal growth and development, you’ll contribute to the success of this iconic household brand with a long history and bright future.

At Bulla Dairy Foods, we are dedicated to fostering a diverse, equitable, and inclusive culture where everyone feels they belong. We value diversity and the unique contributions of each team member. Our goal is to create an environment where all employees feel valued, respected, and safe, enabling them to perform at their best and reach their potential.