Assessment and Referral Officer - Level 5

Centrecare; Australia; On-site; AUD 70,000 - 100,000; Full time

Job summary

Centrecare is seeking an Assessment and Referral Officer at Level 5 in Australia. The role involves conducting assessments with people at risk of homelessness, making referrals to accommodation and service providers, and delivering face-to-face appointments for complex needs.

The position operates in a call room environment with high-volume client contact. Shifts are rostered—8.30am-4.30pm, 9am-5pm, 11.15am-7.15pm—with one Saturday/Sunday per month; 150 hours per four-week period.

Qualifications

• Bachelor's degree in Social Work, Psychology, Mental Health or related discipline.
• 3–5 years of experience in the social services sector.
• Strong assessment and interview skills.
• Excellent interpersonal and communication skills.
• High emotional intelligence and resilience.
• Available to work a 7-day roster including weekends.

Responsibilities

• Conduct assessments with individuals at risk of homelessness and provide referrals.
• Perform face-to-face appointments addressing complex issues.
• Build rapport with clients via telephone in a high-volume environment.
• Enter client notes daily into the client management system.

Skills

Assessment skills

Interpersonal skills

Emotional intelligence

Experience with families

Communication skills

Education

Bachelor's degree in Social Work/ Psychology/ Mental Health

Job description

Assessment and Referral Officer - Level 5

• Work on a rostered basis; 150 hours per four-week period
• 1x Senior Maternity Leave Position until June 2027
• Minimum Bachelor Degree and 3 years experience post qualification

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

The positionis based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. In this role, you will also conduct face to face appointments with clients who may be experiencing a range of complex issues includingdomestic violence, substance use, mental health and suicidalideation.

• High volume service requiring your ability to build rapport quickly and engage clients via telephone
• Working closely in a small team environmentsupporting clients
• Daily entry of client notes into client management software
• Working on a rostered basis; 150 hours per four-week period, withshifts including, 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday and Sunday shift per month.

Selection Criteria

• Tertiary level qualification (minimum bachelor's degree) in Social Work, Psychology, Mental Health or related disciplines. ( Diploma qualification will not be accepted for this role).
  
• 3-5 years' experience in social services sector (Level 5).
• Demonstrated high quality assessment and interview skills.
• Highly effective interpersonal skills and communication skills.
• High emotional intelligence and resilience.
• Demonstrated experience in engaging and working effectively with young people, individuals, couples, and families, who may be faced with multiple, complex issues.
• Must be available to work on a 7-day roster with a combination of shifts, including weekends.
• Comprehensive training and professional development
• Annual leave loading at 17.5%
• 5 days of additional paid leave pro rata
• 12 weeks paid maternity leave
• Discounted corporate health cover provided for by Bupa and Medibank
• Study leave of five hours per week after two years of service
• Clinical and Management Supervision
• Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads
• Employee Assistance Program
  

Children feel Valued, Heard, and Safe: Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staff are provided with cultural support through the Cultural Leads.

Vacancy Description - Application Package - Assessment and Referral Officer - Level 5 Exp 2006.pdf (552 kB)