Community Facilities Officer

Careers at Council; Ballina Shire; On-site; AUD 72,328,000 - 82,994,000; Part time

Benefits offered by this job

Flexible work arrangements

Professional development

Job security

Health initiatives

Diversity and inclusion

Safety focus

Award workplace conditions

12% superannuation

Job summary

Ballina Shire Council is seeking a part-time team member to support community facilities with customer service, bookings, invoicing and events coordination.

You will work on-site, assisting with set up/pack down, promoting programs and ensuring facilities are welcoming and accessible for the community.

Qualifications

• Vocational Certificate or equivalent and/or significant work experience in a relevant field.
• Proven highly developed customer service and administration skills.
• Experience planning schedules and resources.

Responsibilities

• Provide exceptional customer service and administrative support.
• Manage bookings, invoicing and facilities setup/pack down.
• Promote Council’s facilities and support programs and events.
• Work a roster including weekdays, evenings and weekends.

Skills

Customer service

Administration

Scheduling

Written communication

Interpersonal skills

Microsoft 365

Time management

Cash handling

Manual handling

Education

Vocational Certificate or equivalent

Tools

Microsoft 365

Corporate software

Job description

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

ABOUT THE ROLE

Position

We are offering an exciting opportunity for an energetic and customer focussed individual to join our Community Facilities team.

Reporting to the Coordinator Community Facilities, this position plays a key role in delivering exceptional customer service and administrative support to ensure Council’s community facilities are welcoming, well-managed and accessible for the community.

The role is varied and hands-on. You will work closely with customers, hirers and visitors to create positive experiences, assist with the set up and pack down of events, manage bookings, invoicing and a range of administrative functions. You will also contribute to promoting Council’s community facilities and supporting the planning, coordination and delivery of programs and events.

Council’s community facilities operate across weekdays, evenings and weekends, and candidates should be available to work a roster that reflects these operational requirements. Hours of work for this part time position are 28 hours per week to be worked in accordance with the community facilities roster. The initial days of work are expected to be Wednesday, Thursday, Friday and Saturday, however these days may vary to meet operational requirements.

To be successful you will bring

• Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
• Vocational Certificate or equivalent and/or significant work experience in a relevant field.
• Proven highly developed customer service and administration skills.
• Demonstrated experience in planning and organising schedules and resources.
• Proven well developed written and interpersonal communication skills.
• Demonstrated experience and sound competency in the operation of Microsoft 365 products and other corporate software.
• Proven ability to work unsupervised, with solid time management and organisational skills.
• Proven experience in cash handling and reconciliation, with a willingness to undergo a criminal history check.
• Ability to perform manual handling tasks including set up and pack up of equipment and cleaning of facilities.

The rewards

• An hourly rate of $36.06 to $41.38 (plus 12% superannuation) dependent upon skills, experience and qualifications.
• Flexible work arrangements to support your lifestyle.
• Ongoing professional development and training opportunities
• Job security and a supportive, values-driven workplace culture
• Health and wellbeing initiatives, including Fitness Passport member options
• Meaningful work that contributes to the sustainability and liveability of our region.
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
• An absolute focus on our peoples’ safety and well being.
• Generous Award workplace conditions.

Applications close

11.30pm on Wednesday 4 November 2026

Specific enquiries

Roberta O'Brien | Coordinator Community Facilities | 02 6681 0***