Customer Service Officer

jobs.wa.gov.au; Baldivis; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

The WA Police Force is seeking staff to support the Baldivis Police Station by delivering a broad range of customer service duties and providing essential administrative support. The role focuses on quality service delivery, efficient client interactions, and seamless office tasks within a police environment.

Applicants will be assessed through the agency processes, with emphasis on teamwork, reliability, and commitment to community safety and service excellence.

Formación

• Customer service skills – Demonstrating commitment to the provision of a quality service to all customers.
• Teamwork skills – Working in a team environment with other personnel and supporting their needs.

Responsabilidades

• Undertake a broad range of customer service duties.
• Provide administrative support to the Baldivis Police Station.

Conocimientos

Customer service

Teamwork

Descripción del empleo

This position contributes to the effective and efficient operation of the Baldivis Police Station by undertaking a broad range of customer service duties and providing administrative support.

APPLICATION PROCESS

• Customer service skills – Demonstrating commitment to the provision of a quality service to all customers. Interacting with customers ensuring the provision of an efficient and effective customer service.
• Teamwork skills – Working in a team environment with other personnel and supporting their needs.

OTHER CONDITIONS

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the metropolitan area. In addition to this, should the successful applicant decline or vacate the advertised position, then the panel may select another suitable applicant from this selection process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.

SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible family friendly work practices.

Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.

WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met. Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.

FOR FURTHER JOB-RELATED INFORMATION

Please contact Kylie Francis on telephone number (08) 9554 6***.

AGENCY REFERRALS

Public sector agencies seeking to refer surplus employees should contact Police Staff Selection & Deployment at Police.Staff.Selection&**********@police.wa.gov.au during the advertisement period.

EMAILED, LATE OR PRO-FORMA APPLICATIONS WILL NOT BE ACCEPTED

Application packages and the Position Description Form are attached below.