Customer Service Officer

Aliaxis; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Onsite parking

Annual bonus scheme

Employee Assistance Program

Service Awards

DEI council

Job summary

Vinidex, part of the Aliaxis family, is seeking a Customer Service Officer in Adelaide to support distributor customers from our North Plympton site. You will process orders, advise on pricing and delivery inquiries, and respond to calls to provide solutions and keep customers updated.

We value proactive, customer-centric team players who thrive in a dynamic environment and are proficient in ERP/CRM systems. This role offers on-site work with opportunities to grow within a global network.

Qualifications

• Experience in manufacturing, retail, trade, hospitality or FMCG customer service.
• Experience resolving customer issues and problem-solving.
• Proficient with Microsoft Office and ERP/CRM systems (SAP and Salesforce advantageous).
• Excellent communication and relationship-building skills.
• Demonstrated team player with a collaborative style and positive attitude.
• Strong time management and attention to detail.

Responsibilities

• Answer inbound calls and log activity in the phone system.
• Provide order updates and assist with product availability, promotions, pricing.
• Receive and verify orders via email, phone, EDI.
• Manage caseload with accurate notes on client files and contacts for a seamless customer experience.
• Build and sustain relationships with customers and internal teams (Sales, Distribution, Production, Finance, Administration, Quality).
• Take personal responsibility for accurate completion of work and seek assistance when required.
• Remain positive and calm under pressure while keeping others informed of issues.
• Suggest methods to improve efficiency and service to both internal and external customers.

Skills

Customer service experience

ERP/CRM systems

Microsoft Office

Communication skills

Team player

Time management

Tools

SAP

Salesforce

Job description

Aliaxis exists to bring solutions to the world’s water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.

With the Aliaxis group as our parent company, we are part of one of the world’s largest global networks to bring solutions to the world’s water challenges.

We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community. We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

• We Dare to challenge the status quo, to innovate and to learn fast
• We Care for the environment, our customers and each other
• We Deliver by taking accountability for our decisions and actions

What will you do

Due to continued growth, we are looking for a Customer Service Officer superstars to join our dynamic, team focused and fun customer service team. You are proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated. Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours!

• Ensures ‘logged’ into the phone system to guarantee availability to answer inbound calls presented to the Call Centre.
• Provide order updates, assist customers with product availability, promotions, and pricing enquiries.
• Receive, process and verify the accuracy of orders received via email, phone, EDI.
• Manage your caseload efficiently and accurately at all times, including updating notes on client files and contacts to ensure a seamless customer experience.
• Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality.)
• Take personal responsibility for accurate completion of work and seek assistance when required.
• Remain positive and respond to pressure in a calm manner whilst sharing information to ensure others are kept informed of issues.
• Suggest methods to improve efficiency and service to both internal and external customers.

About you

• Ideally you will have some Customer Service experience within a Manufacturing, Retail, Trade, Hospitality or FMCG industry
• Experience dealing with customer resolutions and problem-solving
• Computer literate with solid Microsoft Office skills and experience with ERP/CRM systems (SAP and Salesforce advantageous).
• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.
• Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.
• Excellent time management and coordination skills with a sense of urgency, results focussed, with high attention to detail and analytical mindset
• You have a can-do attitude, are flexible, adaptable and always have the customer at the forefront of everything you do!

Why join us? We care

• Onsite parking, uniform optional and annual bonus scheme
• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment
• Employee Assistance Program access for you & your immediate family
• We take it further with our Employee Recognition Programs and Service Awards
• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council
• Career opportunities may be available at home and abroad.
• A safe work environment with a strong focus on “Go for Zero”