Customer Service Manager — Leadership Pathway & Growth

Woolworths Group; Goobarragandra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team benefits

Job summary

Woolworths Group NSW is seeking a Department Manager to lead a busy department and develop through the Store Leadership Pathway.

You'll shape daily operations, coach a connected team and partner with store leadership to deliver a great customer experience and a supportive environment for team members.

As a leader who cares, you will drive safety, compliance and collaboration across shifts, while building your career toward Store Management or specialist expert roles.

Qualifications

• Experience in retail leadership and team management.
• Ability to lead end-to-end department operations.
• Commitment to delivering great customer experience.

Responsibilities

• Roster team to reduce queue wait time.
• Improve customer pickup experience.
• Manage tobacco inventory and legal compliance.
• Lead department operations and day-to-day functions.

Skills

Customer service

Leadership

Team coordination

Safety compliance

Communication

Collaboration

Job description

Woolworths Group NSW is seeking a Department Manager to lead a busy department and develop through the Store Leadership Pathway.

You'll shape daily operations, coach a connected team and partner with store leadership to deliver a great customer experience and a supportive environment for team members.

As a leader who cares, you will drive safety, compliance and collaboration across shifts, while building your career toward Store Management or specialist expert roles.