Customer Experience Leader — Pathway to Store Leadership

Woolworths Group; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Store Leadership Pathway

Paid parental leave

Sonder App access

Grace Papers resources

Job summary

Woolworths Group in Melbourne is seeking a Department Manager to lead a key in-store department, delivering a consistently good shopping experience. Supported by the Store Leadership Pathway, you’ll develop leadership skills, manage daily operations, and build a high-performing team focused on serving customers and communities.

You’ll drive rostering, safety compliance and strong teamwork, while exploring career growth toward Store Management or specialist roles within the Woolworths Group.

Qualifications

• Proven leadership experience in retail or customer-focused teams.
• Strong communication and planning skills for roster management.
• Ability to drive safety, compliance and great customer experiences.

Responsibilities

• Lead end-to-end department operations to deliver a great in-store experience.
• Roster and develop a high-performing team while working with store leadership.
• Ensure compliance, safety and customer service standards are met.

Skills

Leadership

Customer service

Rostering

Team collaboration

Safety & compliance

Job description

Woolworths Group in Melbourne is seeking a Department Manager to lead a key in-store department, delivering a consistently good shopping experience. Supported by the Store Leadership Pathway, you’ll develop leadership skills, manage daily operations, and build a high-performing team focused on serving customers and communities.

You’ll drive rostering, safety compliance and strong teamwork, while exploring career growth toward Store Management or specialist roles within the Woolworths Group.