Customer Service Manager - Lead 6 in Steel & Building

Synergie; Campbelltown; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia is recruiting an experienced Customer Service Manager for its Campbelltown operation. You will lead a six-person team in a high-volume environment and drive customer relations, order accuracy, and performance improvements.

The role is a hands-on leadership position, requiring a background in customer service management, preferably in steel/building products, manufacturing, wholesale or distribution, with SAP or similar ERP systems advantageous.

Qualifications

• Leadership experience in a customer service team.
• Ability to coach and develop six staff members.
• Proven track record in managing KPIs and performance.

Responsibilities

• Lead, support and develop a team of six customer service professionals.
• Manage daily workloads and ensure orders are processed accurately and efficiently.
• Monitor team KPIs covering order accuracy, performance and staff retention.
• Coach and train team members and identify development opportunities.
• Develop strong relationships with a broad customer base.
• Handle escalated enquiries and complex orders with a hands-on approach.

Skills

People management

Coaching

Customer relationships

KPIs management

Tools

SAP

Job description

Synergie Australia is recruiting an experienced Customer Service Manager for its Campbelltown operation. You will lead a six-person team in a high-volume environment and drive customer relations, order accuracy, and performance improvements.

The role is a hands-on leadership position, requiring a background in customer service management, preferably in steel/building products, manufacturing, wholesale or distribution, with SAP or similar ERP systems advantageous.