Retail Manager

Myer; Wagga Wagga City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team member discounts

Volunteer leave

Parental leave

Lifestyle leave

Service recognition

Job summary

Myer Wagga is seeking a Department Manager (Customer Service Manager) to lead customer service excellence across departments. You will inspire and develop high-performing teams to deliver exceptional experiences while achieving strong commercial results.

You will champion the Myer strategy, oversee daily operations, and provide ongoing coaching and leadership within the store leadership team to ensure operational excellence and a customer-first culture.

Qualifications

• Previous experience as Retail Manager or Area Manager in department store environment.
• Strong people leadership with a hands-on approach.
• Proven ability to drive KPIs and manage performance.
• Customer-focused with exceptional service standards.
• Good commercial acumen and understanding of retail operations.
• Excellent time management and prioritisation.

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance.
• Inspire and develop your team through coaching, feedback, and recognition.
• Foster a high-performance, customer-first culture by modelling service excellence.
• Maximise team productivity through workforce planning and task delegation.
• Spend time on the floor to lead by example and gain customer insights.
• Empower and mentor your team to become the next generation of Myer leaders.

Skills

People leadership

KPI driven

Customer service

Retail operations

Time management

Tools

POS/retail systems

Job description

As a Department Manager (Customer Service Manager) at Myer Wagga, you will play a key role in driving customer service excellence across multiple departments. Leading from the front, you will inspire and develop high-performing teams to deliver exceptional customer experiences while achieving strong commercial results.

You will champion the Myer strategy, oversee day-to-day operations, and provide ongoing coaching, mentoring, and leadership to empower your team to succeed. As a valued member of the store leadership team, you will collaborate closely with fellow leaders to ensure operational excellence and a consistent customer-first culture.

This is a pivotal leadership opportunity offering strong career development, succession planning, and clear pathways for progression within one of Australia's leading retailers.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).