Customer Service Manager

Ritchie Bros.; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to oversee auction administration and manage human resources during sale days. This role is crucial for ensuring smooth operations and maintaining customer satisfaction before, during, and after auctions. The ideal candidate will serve as a vital link within the organization, facilitating communication and ensuring that all auction objectives are met. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Responsibilities

• Oversee auction administration processes and manage human resources for sale day.
• Act as the primary contact for customers, providing assistance and information.
• Serve as primary contact for customers before, during, and after sale days.

Job description

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during, and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensuring all auction administrative objectives are achieved.