Customer Service & Inventory Coordinator

Positec Australia; Gosford; On-site; AUD 70,000 - 90,000; Full time

Job summary

Kress is seeking a Customer Service & Inventory Coordinator to ensure stock accuracy and smooth cross-location operations, supporting dealers and customers from order to delivery. You will coordinate stocktakes, reconciliations and work with warehouse partners to maintain timely product movement.

You will be proactive, highly organised and proficient with ERP systems, Excel, and SAP, aiming to improve processes and drive operational efficiency while delivering reliable results.

Qualifications

• Experience in inventory control, logistics or related roles.
• Strong organisational and prioritisation skills.
• Experience with ERP systems and Microsoft Office.

Responsibilities

• Keep inventory accurate across locations and warehouse partners.
• Coordinate stocktakes, reconciliations and investigate discrepancies.
• Work with warehouse and transport providers to keep products moving.
• Monitor stock movements and maintain accurate records.
• Identify opportunities to improve processes and efficiency.
• Support dealers and customers with enquiries and order updates.
• Process and track orders through ERP and business systems.
• Manage returns, warranty claims, credits and replacements.
• Maintain accurate customer and transaction records.
• Ensure positive and professional customer interactions.

Skills

Inventory control

Logistics

Customer service

Problem solving

ERP systems

Microsoft Office

Communication

SAP experience

Tools

ERP software

SAP

Job description

Customer Service & Inventory Coordinator

Kress is a global leader in battery-powered outdoor power equipment and robotic mowing technology. As our business continues to grow, we’re looking for a Customer Service & Inventory Coordinator to play a key role in keeping our inventory and dealer support operations running smoothly — like a well-oiled machine (battery-powered, of course!).

This is an exciting opportunity for a highly organised, proactive individual who takes ownership, thrives on keeping things moving and enjoys making a meaningful impact. You’ll have the opportunity to shape and influence the role as our business evolves, helping to improve processes and ensure our operations continue to run efficiently.

If you enjoy working with systems, coordinating multiple moving parts and making sure the right products are in the right place at the right time, this could be the role for you. While inventory co-ordination is at the heart of the position, you’ll also play an important role in supporting our dealers and customers, helping to deliver a seamless experience from order through to delivery and beyond.

What You'll Be Doing

Inventory & Operations

• Keep inventory accurate across multiple locations and warehouse partners
• Coordinate stocktakes, reconciliations and investigate any inventory discrepancies
• Work with warehouse and transport providers to keep products moving efficiently
• Monitor stock movements and maintain accurate records
• Identify opportunities to improve processes and operational efficiency

Customer Service & Administration

• Support dealers and customers with enquiries and order updates
• Process and track orders through our ERP and business systems
• Manage returns, warranty claims, credits and replacements
• Maintain accurate customer and transaction records
• Help ensure every customer interaction is positive and professional

About You

• Love organisation, accuracy and attention to detail
• Bring experience in inventory control, logistics, operations, customer service, or a related role — whether that’s across one area or a combination of these
• Enjoy solving problems and finding practical solutions
• Strong organisational and prioritisation skills with the ability to manage competing demands and deliver results within deadlines
• Communicate confidently with customers, suppliers and colleagues
• Experience working with ERP systems; SAP experience is desirable but not essential.
• Comfortable using Microsoft Office applications, including Excel, Outlook and other relevant programs.

Why Join Kress?

• Be part of an innovative global technology brand
• Join a supportive and collaborative team that values initiative
• Enjoy a varied role where no two days are the same
• Have the opportunity to improve processes and make a genuine impact
• Grow with a business that's expanding and investing in the future

If you're the person who spots the stock discrepancy, tracks down the missing pallet, updates the order, and still has time to help a customer, we'd love to meet you.