Customer Service Executive

BioPak; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership

Friday office lunches

Career development opportunities

Bondi Junction office with stocked/kid

Meaningful work in sustainability

Job summary

BioPak is on a mission to eliminate single-use plastic. This Sydney-based role at Bondi Junction supports inbound sales enquiries and delivers exceptional customer experiences, helping us grow our purpose-driven business.

You will own CRM data, support key accounts and resolve escalations, and collaborate with the Customer Care team to ensure smooth deliveries. This is a real opportunity to develop in a sustainability-focused company.

Qualifications

• Experience delivering customer service in fast-paced environments.
• Familiarity with CRM systems and data accuracy.
• Strong communication and problem-solving abilities.

Responsibilities

• Handling inbound sales enquiries and customer support via phone & email.
• Supporting key accounts and resolving escalations with confidence.
• Managing CRM data with accuracy and ownership.
• Collaborating with the Customer Care team on delivery issues.
• Championing our Watchlist program for valued customers.

Skills

Customer service

CRM proficiency

Communication

Problem solving

Attention to detail

Tools

CRM

Job description

At BioPak, we're on a mission to eliminate single-use plastic — and we need passionate people to help us get there.

If you thrive in a fast-paced environment, love solving problems and genuinely care about delivering exceptional customer experiences, this one's for you.

What you'll be doing:

• Handling inbound sales enquiries and customer support via phone & email
• Supporting key accounts and resolving escalations with confidence
• Managing CRM data with accuracy and ownership
• Collaborating with the Customer Care team on delivery issues
• Championing our most valued customers through our Watchlist program

What we're looking for:

• A customer-obsessed communicator
• CRM savvy and tech comfortable
• Cool-headed under pressure
• Detail-oriented and great at prioritising
• Open to feedback and hungry to grow

Why BioPak?

• Gym membership — fully covered by us
• Friday office lunches every week
• Real investment in your development and career growth
• Beautiful Bondi Junction office with a stocked kitchen and a crew that actually has your back
• Work that means something — every day

  We're not just a packaging company. We're a certified B Corp on a mission to accelerate the world's transition away from single-use plastics. Every product we make is designed to leave the planet better than we found it.

  Our Giveback Fund supports environmental and social initiatives that align with our values — because doing good business and doing good in the world aren't mutually exclusive.

  With our own house of sustainable brands and a published Impact Report holding us accountable to real change, you'll always know exactly what you're contributing to.

  This isn't just a customer service role. It's a chance to be part of a movement.

  #BioPak #Hiring #CustomerService #Sydney #BondiJunction #Sustainability #JoinTheCrew #CustomerExperience