Impact-Driven Customer Experience Specialist

BioPak; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership

Friday office lunches

Career development opportunities

Bondi Junction office with stocked/kid

Meaningful work in sustainability

Job summary

BioPak is on a mission to eliminate single-use plastic. This Sydney-based role at Bondi Junction supports inbound sales enquiries and delivers exceptional customer experiences, helping us grow our purpose-driven business.

You will own CRM data, support key accounts and resolve escalations, and collaborate with the Customer Care team to ensure smooth deliveries. This is a real opportunity to develop in a sustainability-focused company.

Qualifications

• Experience delivering customer service in fast-paced environments.
• Familiarity with CRM systems and data accuracy.
• Strong communication and problem-solving abilities.

Responsibilities

• Handling inbound sales enquiries and customer support via phone & email.
• Supporting key accounts and resolving escalations with confidence.
• Managing CRM data with accuracy and ownership.
• Collaborating with the Customer Care team on delivery issues.
• Championing our Watchlist program for valued customers.

Skills

Customer service

CRM proficiency

Communication

Problem solving

Attention to detail

Tools

CRM

Job description

BioPak is on a mission to eliminate single-use plastic. This Sydney-based role at Bondi Junction supports inbound sales enquiries and delivers exceptional customer experiences, helping us grow our purpose-driven business.

You will own CRM data, support key accounts and resolve escalations, and collaborate with the Customer Care team to ensure smooth deliveries. This is a real opportunity to develop in a sustainability-focused company.