Head of Customer Service: Scale & Experience Leader

Biopak Pty; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

BioPak seeks a Head of Customer Service to lead a high-performance operation across Australia and the Philippines. Based in Sydney, you will shape a capable team, establish clear expectations and streamlined workflows to deliver a consistently excellent customer experience.

You will drive continuous improvement, manage performance, and collaborate with Sales, Operations and tech to prepare for future automation and strategic growth.

Responsibilities

• Lead a high-performance customer service operation across Australia and the Philippines.
• Establish clear expectations and streamlined workflows to deliver excellent customer experience.
• Drive continuous improvement and manage performance across the team.
• Collaborate with Sales, Operations and technology teams to plan for future automation and growth.

Job description

BioPak seeks a Head of Customer Service to lead a high-performance operation across Australia and the Philippines. Based in Sydney, you will shape a capable team, establish clear expectations and streamlined workflows to deliver a consistently excellent customer experience.

You will drive continuous improvement, manage performance, and collaborate with Sales, Operations and tech to prepare for future automation and strategic growth.