Customer Service - Enfield

Chandler Macleod Group; Parramatta; In loco; AUD 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

Chandler Macleod Group is recruiting for a motivated, customer-focused professional to join the depot team in a fast-paced, international logistics environment. You will coordinate missed or delayed deliveries, liaise with customers for suitable delivery times, and resolve delivery issues to keep operations on schedule.

You will work closely with drivers, depot teams and internal departments to ensure accurate records, professional service, and smooth daily operations.

Competenze

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Ability to stay calm and solution-focused under pressure.
• Confidence dealing with customers and internal teams.
• Good computer and administrative skills.
• Previous experience in logistics, transport, warehousing or customer service is advantageous.

Mansioni

• Coordinate and reschedule missed or delayed deliveries.
• Liaise with customers to arrange suitable delivery times.
• Investigate delivery issues and find practical solutions.
• Work closely with drivers, depot teams and internal departments.
• Update delivery information and maintain accurate records.
• Handle customer enquiries professionally and efficiently.
• Help keep the depot operation running smoothly and on schedule.

Conoscenze

Customer service

Communication

Organization

Calm under pressure

Internal coordination

Computer skills

Descrizione del lavoro

Join a Global Logistics Leader in an ongoing temp role!

We’re looking for a motivated, customer-focused professional to join the depot team of a leading international logistics company.

Working at the heart of the operation, you’ll help ensure deliveries stay on track and customers receive the service they expect. You’ll be responsible for managing missed and delayed deliveries, coordinating rescheduled consignments, and liaising directly with customers to resolve delivery issues.

In this role, you’ll:

• Coordinate and reschedule missed or delayed deliveries
• Liaise with customers to arrange suitable delivery times
• Investigate delivery issues and find practical solutions
• Work closely with drivers, depot teams and internal departments
• Update delivery information and maintain accurate records
• Handle customer enquiries professionally and efficiently
• Help keep the depot operation running smoothly and on schedule

What we’re looking for:

• Excellent communication and customer service skills
• Strong organisation and attention to detail
• The ability to stay calm and solution-focused under pressure
• Confidence dealing with customers and internal teams
• Good computer and administrative skills
• Previous experience in logistics, transport, warehousing or customer service is advantageous

Why join us?

This is an opportunity to work within a fast-paced, international logistics environment where every day brings new challenges. You’ll play an important role in connecting customers, drivers and depot operations — making sure problems are resolved and deliveries get where they need to go.