Business Administrator: Rostering & Payroll Belmont, Victoria

Bupa Australia; Geelong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bupa Barrabool, part of Bupa Australia, is seeking a Business Administrator (Customer Service Consultant) to support the care home’s operations and Employee Services portfolio. You will be the friendly face at reception, help manage rosters and payroll, support onboarding, recruitment and HR activities, and assist residents and families with enquiries.

The role emphasizes patient and family communication, smooth administration, and teamwork with the General Manager to deliver high-quality aged

Qualifications

• Experience in preparing, maintaining and managing day-to-day staff rosters and roster reconciliations.
• Diplomacy and proactive communication with residents and families.
• Advanced MS Office skills.
• Experience in admin/customer service roles.
• Experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills.

Responsibilities

• Employee Service - Support and oversee the Care home employee experience, including rosters, payroll, training, compliance, HR, recruitment, onboarding and leave management.
• Resident Placement - Provide prospective residents and loved ones with a welcoming introduction and coordinate admissions.
• Concierge / Reception / Admin - Lead the customer and administrative experience at the Care Home with high service standards.

Job description

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Bupa Barrabool. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.

Our Barrabool care home is a charming home set in a quiet location on the banks of the Barwon River in southern Victoria, 14kms from Geelong. It consists of 60 beds, with specialised dementia and respite care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. Discover more about our beautiful care home by clicking here https://www.bupaagedcare.com.au/aged-care-homes/bupa-barrabool

About the Role

As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.

Benefits of Bupa

• Free select health insurance for you and your immediate family up to $5500*
• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

No sponsorship available

Duties

Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them!

• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, payroll, training, compliance, HR, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Concierge / Reception / Admin- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

• Experience in preparing, maintaining and managing day-to-day staff rosters and roster reconciliations.
• Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you cannot always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite.
• Previous experience gained in a similar admin/customer service role.
• Previous experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills, prioritisation and self-direction is key in this role.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply