Care Home Admin & Reception Lead

Bupa Dental; Melbourne; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Free health insurance

Telehealth GP access

Wellbeing program

Career development

Training & development

Buddy program

Recognition program

Zusammenfassung

Bupa Dental Clayton is seeking a Customer Service Consultant to join a collaborative team in Clayton, Victoria. You will welcome new staff, manage rostering and payroll tasks, and support front-of-house reception duties with a warm, professional approach.

In this hands-on role you will work closely with the General Manager and fellow CSC to ensure compliance, employee experience, and efficient administrative workflows across the home.

Qualifikationen

• Experience delivering frontline customer service and reception duties.
• Ability to administer rosters and payroll processes.
• Experience supporting recruitment and onboarding activities.

Aufgaben

• Support and oversee the care home employee experience.
• Administer rosters in line with EA, budgets and workforce guidelines.
• Assist General Manager with onboarding of new starters and recruitment.
• Manage employee leave requests and payroll enquiries.
• Maintain accurate employee records and reporting.
• Provide receptionist duties for residents, staff, and visitors.

Kenntnisse

Customer service

Payroll

Rosters

Reception duties

Recruitment

Jobbeschreibung

Customer Service Consultant Clayton, Victoria

Become a key part of a collaborative team that keeps everything running behind the scenes. As our Business Administrator, also known as Customer Service Consultant (CSC) within Bupa, you’ll work closely with your fellow CSC and General Manager to play a vital role in welcoming new staff, maintaining compliance, and ensuring our rostering and payroll systems stay on track — while also supporting front‑of‑house operations with warm, professional receptionist duties.

About the home

Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Duties & Responsibilities:Some of your responsibilities include but are not limited to –

• Support and oversee the care home employee experience
• Administer rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines.
• Partake in Recruitment activities to support General Manager to facilitate an excellent candidate experience through to the onboarding of new starters.
• Actively manage employee leave, both planned and unplanned.
• Process payroll, reconciliations, and enquiries in a timely manner.
• Maintain quality and accurate employee record management.

This role also involves receptionist duties that require you to –

• Deliver a customer‑centric experience for residents, employees, visitors, and suppliers
• Provide efficient administrative support, including document management, mail, security, and reporting
• Manage financial transactions such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to ensure adherence to the administrative budget
• Support the Care Home leadership team with organisational initiatives and community events
• Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Ready to make a difference?Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Benefitsof Bupa

• Free select health insurance products for you and your immediate family up to $5.5k
• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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