Customer Service Consultant — Fast-Paced Support

Aidacare Pty Ltd

Brisbane

On-site

AUD 50,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Employee discounts

Quarterly incentive

Employee Assistance Program

Discounts for retail/insurance/gym

Training program

Job summary

Aidacare Pty Ltd is seeking a Customer Service Consultant in Geebung, Queensland, Australia. You will act as a frontline troubleshooter, handling customer queries by phone or email and supporting order placement and tracking.

Join a team focused on delivering an exceptional first impression, with strong administration and customer support skills. This full-time permanent role offers a structured training program and employee benefits.

Qualifications

Previous customer service experience is preferred but not essential.
Proficient with computer systems to manage customer interactions and records.
Ability to analyse situations and find effective solutions for customers.
Excellent verbal and written communication skills.
Maintain composure in a fast-paced environment and under pressure.

Responsibilities

Resolve customer issues and concerns promptly and professionally.
Stay up-to-date with products and services to improve customer experience.
Assist customers with accurate and timely order placement, tracking and processing.
Build and sustain positive relationships to encourage loyalty and repeat business.
Provide excellent service over phone and email to make a strong first impression.