Customer Service Consultant

Cox Purtell; Underwood; On-site; AUD 75,000 - 80,000; Full time

Job summary

Cox Purtell in Underwood, QLD is seeking a Customer Service Consultant for their kitchen hardware showroom. This permanent full-time, on-site role offers a salary of $75k-$80k plus super and Monday–Friday 9–5.

Reporting to the State Sales Manager, you will greet customers, handle calls, register visitors, maintain records, and support showroom operations, events and campaigns with a focus on friendly, professional service.

Qualifications

• Well-developed interpersonal skills.
• Solid organisation skills.
• Ability to work well with others.
• Effective verbal and written communication.
• Experience in a showroom, hardware or kitchen environment is advantageous.

Responsibilities

• Greet customers and support them during showroom visits.
• Answer incoming calls professionally and maintain visitor registrations.
• Maintain customer records and support campaigns and events.
• Assist with trade shows, VIP visits and showroom preparations.
• Ensure cleanliness and upkeep of displays and marketing materials.

Skills

Interpersonal skills

Organisational skills

Time management

Verbal communication

Written communication

Teamwork

Problem solving

Job description

Customer Service Consultant
Kitchen Hardware Showroom
$75k - $80k + Super
UNDERWOOD, QLD - 4119
Permanent - Full-time
On-site role (Monday - Friday 9 - 5 only)

Cox Purtell is currently working with a world-renowned, family-owned global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Showroom Consultant. Their products are trusted in kitchens and homes around the world, and as a family-owned company, they place a genuine emphasis on their people, offering real opportunities for career growth and development within a global organisation.

Role Overview

Reporting to the State Sales Manager, as Showroom Consultant you would plan and deliver marketing and sales activities to grow the product range within their showroom market. It's a great fit for someone with a retail, trade counter or customer service background, perhaps from a hardware, kitchen supply or similar showroom environment, who enjoys a hands-on, customer-facing role.

Duties include but are not limited to

Customer Support

• Responsible for greeting customers and supporting them through their visit at the Showroom.
• Responsible for answering incoming calls in a timely and professional manner.
• Responsible for maintaining customer/visitor registration database.
• Maintain and develop existing and new customers face-to-face through appropriate propositions and ethical sales methods.
• Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.
• Attend and assist in representing the organisation at trade shows, exhibitions and special events as required.
• Responsible for follow up calls, communications and campaigns as required.

Administrative

• Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents).
• Ensure showroom and aligned state is well maintained including:
• Appearance, cleanliness and hygiene.
• Working order of displays and equipment.
• Building maintenance as per lease agreements.
• Ensure marketing material and brochures are readily available.

Planning

• Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.
• Utilise internal program to maintain and develop a computerised customer and prospect database.
• Assist with new product release campaigns, functions and training programs as required.

Skills & Experience

• Well-developed inter-personal skills.
• Solid organization skills.
• Ability to work well with others.
• Problem solving and time management skills.
• Effective verbal, presentation and listening communications skills.
• Effective written communications skills.
• Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware would be highly regarded.

Why Apply?

• Be part of a world-renowned, family-owned company with a strong focus on people, quality and values.
• Work with a dynamic team committed to delivering exceptional customer service.
• If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you!