Customer Service Consultant

PTC - Phone Tech & Comm; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training and development

Much more

Job summary

PTC Phone Tech & Comm in Coomera is seeking a full-time Customer Service Sales and Device Technician to join our growing repair team.

You will diagnose and repair electronic and mechanical devices, support frontline staff with sales, and manage repair queues while keeping quality front of mind. IRP certification is preferred and training is provided if not already possessed.

This role offers a dynamic retail environment with opportunities to learn new skills and advance in mobile technology.

Qualifications

• IRP Certified preferred.
• IRP Certificate training provided if not already possessed.
• Experience in fast-paced retail environment is a plus.

Responsibilities

• Provide exceptional customer service and support at all times.
• Assist frontline staff with sales in store.
• Diagnose and repair electronic and mechanical devices quickly and safely.

Skills

Customer service

Sales

Teamwork

Troubleshooting

Lifting up to 25kg

Education

IRP Certification preferred

Job description

Join Our Growing Repair Team – Make Every Fix Count!

About Us

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role

PTC are currently seeking a Full-Time team members who is dedicated and driven Customer Service Sales and Device Technician in our Coomera store!

Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

Your Day-to-Day Will Include

• Available in store
• IRP Certified preferred
• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in-depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well-organised workbench
• Being a team player – supporting your team and growing your skills
• IRP Certificate training provided if not already possessed

To be successful for this role, you will have

• A genuine passion for mobile & tech!
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding all budgets and KPI’s
• A hard working and motivated attitude to achieve goals and commissions
• A passion for an excellent customer experience
• An understanding of sales processes and techniques
• An ability to learn new things quickly and think on your feet!
• Ability to lift up to 25kg

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge

Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.

Sincerity

Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.

Simplicity

Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.

Teamwork

Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.

Trust

Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.

What's in it for you?

Work-Life Balance

Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation

Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and a monthly performance-based bonus that reflects your results.

Recognition for Commitment

Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.

Culture and Growth

Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.

Benefits

With numerous other benefits including

• staff discounts
• ongoing training and development
• much more

Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.