Customer Service Consultant

Team Global Express; Bayside; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary above industry

Upskilling, mentoring and more

Flexible work from home

Parental leave

Peer recognition awards

Job summary

Team Global Express (TGE) is seeking customer service consultants for our Banksmeadow contact centre in Australia. You will handle inbound queries via phone, email, and chat, with training provided to ensure confidence.

After the probation period, the role transitions to a hybrid model with four days in the office and one day working from home. You’ll need strong communication, empathy, and multitasking abilities, plus comfort with technology to navigate our CRM and self-service platforms.

Qualifications

• Excellent communication skills with the ability to tailor style to customer needs.
• Demonstrated empathy and resilience in handling diverse situations.
• Able to multitask across systems while maintaining accuracy.

Responsibilities

• Address customer queries promptly and professionally via phone, email, and chat.
• Handle interactions with empathy and resolve issues efficiently.
• Maintain composure and multitask in a fast-paced environment.
• Educate customers on self-service options to reduce support requests.
• Accurately capture customer data and service requests using our CRM.

Skills

Clear communication

Empathy

Multitasking

Teamwork

Tech-savvy

Tools

CRM systems

Job description

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Banksmeadow Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat. Training will be provided to ensure your success and confidence in the role. Upon completion of the probation period, this role will transition to a hybrid model, with four days in the office and one day working from home.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

• You’re a skillful communicator with a knack for adapting your style to different customer personalities and situations.
• Teamwork is second nature to you, and customer service is your north star.
• Comfortable with technology, you’re adept at solving problems on-the-fly and can effortlessly multi-task across various systems.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.