Customer Service / Checkout Manager

Saints Foodland; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Saints Foodland is seeking a Customer Service Checkout Manager to lead our front-end team and deliver an outstanding shopping experience. You will manage checkout operations, supervise staff, and ensure friendly, accurate service at all times.

Key responsibilities include coaching the team, maintaining service standards, handling cash securely, and resolving enquiries. You will monitor rosters, train new staff, and support store management to hit sales and customer satisfaction targets.

Qualifications

• Experience in supermarket or retail management or supervisory role.

Responsibilities

• Lead and mentor checkout and customer service team members.
• Maintain excellent customer service standards.
• Oversee daily checkout operations including cash handling and till reconciliation.
• Resolve customer inquiries and escalated issues professionally.
• Monitor staffing and prepare team rosters; train new staff.
• Ensure adherence to policies, WHS, and loss prevention procedures.
• Track KPIs and identify improvement opportunities.
• Assist store management to achieve sales and customer satisfaction targets.

Skills

Leadership

Customer service

Cash handling

Communication

Tools

POS system

Job description

We are seeking an enthusiastic and customer-focused Customer Service Checkout Manager to lead our front-end team and deliver an exceptional shopping experience. This role is responsible for managing checkout operations, supervising customer service staff, and ensuring efficient, friendly, and accurate service at all times.

Key responsibilities

Lead, coach, and motivate checkout and customer service team members.

Ensure excellent customer service standards are maintained.

Manage daily checkout operations, including cash handling and register reconciliation.

Resolve customer enquiries, complaints, and escalated issues professionally.

Monitor staffing levels and prepare team rosters.

Train new employees and support ongoing team development.

Ensure compliance with company policies, WH&S requirements, and loss prevention procedures.

Monitor key performance indicators and identify opportunities for improvement.

Support store management in achieving sales and customer satisfaction targets.

About you

Previous supermarket or retail management experience. (or at least a year of supervisory experience)

Strong leadership and people management skills.

Excellent communication and customer service abilities.

Experience managing teams in a fast-paced environment.

Sound cash handling and administrative skills.

Strong problem-solving and conflict-resolution capabilities.

A commitment to workplace safety and maintaining a positive team culture.

Competitive salary package.

Supportive and inclusive team environment.

Ongoing training and professional development.

(WE WILL NOT ACCEPT RESUMES OVER THE COUNTER).

Foodland stores are local, independently owned supermarkets so when you shop with us you help support your local community. Foodland are indeed “The Mighty South Aussies”.

So how does shopping at Foodland support our community?

Foodland retailers have been supporting South Aussie sporting and community clubs, charities and schools for over 64 years. Our retailers donate to over 200 sporting clubs, 100 schools and kindergartens and over 250 other charities and community groups every year.

We proudly support the Good 4 Locals Foundation which make our communities a happier place.